Regional Center of the East Bay · 1 month ago
Support Services Supervisor (Bilingual Spanish Preferred)
San Leandro, CA
Full-time
Onsite
Mid Level
$80K/yr - $117K/yr
3+ years expThe Regional Center of the East Bay (RCEB) is a community-based organization providing services for individuals with developmental disabilities. The Support Services Supervisor will oversee staff, coordinate workflows, and ensure compliance with agency programs while supporting the case management and clinical teams.
FamilyHealth CareNon ProfitWellness
Responsibilities
Under general direction, provides supervision to assigned staff
Coordinates day-to-day workflow of support staff to meet department’s objectives
Responsibilities includes but are not limited to:
Interview, train, schedule, supervise and evaluate performance of assigned staff
Provide necessary staff support when required by vacancies/scheduling/work flow
Monitor staff workload; coordinate completion of required reports; monitor support function requirements of agency federal programs
Research, gather, analyze and report statistical data
Provide technical support to staff, as required
Coordinate office supplies and equipment are maintained at acceptable levels
Support Case Management units and Clinical team with workflow and day-to-day tasks
Provide building liaison support when needed
Responsible for overseeing closed/inactive files and maintaining accurate records
Ensure data entries are accurate
Responsible for overseeing off-site storage
Safeguarding client records and ensuring that everyone complies with the HIPAA rules and regulations
May act as point of contact for manager on a as needed basis
Perform other related duties as assigned
Qualification
Required
Three years of administrative experience
Working knowledge of Microsoft Office Suite, particularly, Word and Excel
Demonstrated ability to analyze, plan, and coordinate workflow
Ability to work independently or as part of a group
Excellent verbal and written communication skills
Accuracy and attention to detail a must
Experience troubleshooting office equipment (copiers, printers and postal machine)
Demonstrate cultural awareness and sensitivity and an ability to work effectively with culturally diverse populations
Preferred
Staff supervision including performance evaluation
Written and oral fluency in English and Spanish
Benefits
3 weeks paid vacation + 12 sick days
13 paid holidays + 3 floating holidays
Multiple options for medical care (including Kaiser at 100% employer paid for employee)
Dental and vision plans
CalPERs Retirement (pension)
Tuition Reimbursement
Student Loan Forgiveness*
Flex schedule, if applicable
Work at Home schedules, if applicable
Employee Assistance Program, including mental health care
Company
Regional Center of the East Bay
Regional Center of the East Bay offers assessment, diagnosis, and group programmes to children and adults with developmental disabilities.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase