This job has closed.

RISA · 1 month ago

Customer Success Lead - Oncology

Palo Alto, New York City, Boston

Full-time

Onsite

Senior Level

5+ years exp

RISA Labs is transforming healthcare operations for cancer patients with their Business Operating System as a Service (BOSS). They are seeking a Customer Success Lead - Oncology to manage customer experience across oncology partnerships, focusing on building support systems and addressing the complexities of oncology workflows.

Artificial Intelligence (AI)Enterprise Software

Responsibilities

Build, mentor, and manage a high-performing support team aligned with the realities of oncology care

Design and implement workflows, SLAs, and escalation processes that ensure a responsive, proactive customer support experience

Collaborate with customer success, clinical, and product teams to ensure new partners are trained, equipped, and supported

Serve as a key internal voice for the realities of clinical support and patient-facing teams — translating needs into product and policy improvements

Capture, synthesize, and report common support trends and partner insights to inform engineering and product roadmaps

Define and track key support KPIs (e.g. resolution time, CSAT, issue frequency), and drive toward continuous improvement

Own incident response and high-sensitivity partner interactions, ensuring issues are resolved with professionalism and urgency

Qualification

Healthcare operationsOncology workflowsLeadership skillsCustomer successCommunication skillsCrisis managementInterpersonal skillsCross-functional collaboration

Required

5–8+ years of experience in healthcare operations, customer success, or clinical support

Strong leadership and team-building skills; experience scaling support or service functions

Excellent communication and interpersonal skills, especially under pressure

Comfortable working cross-functionally with product, engineering, clinical, and partner teams

Preferred

Direct exposure to oncology workflows — prior experience with cancer centers, oncology EMRs (e.g., OncoEMR), or prior auth systems is a major plus

Company

RISA

RISA’s raison d’être (reason of existence): Making Institutions Win, starting in oncology.

Founded in 2024

Palo Alto, California, USA

11-50 employees

https://www.risalabs.ai

Funding

Current Stage

Early Stage

Total Funding

$14.6M

Key Investors

Binny Bansal

2026-01-13Series A· $11.1M

2025-04-17Seed· $3.5M

Leadership Team

Kshitij Jaggi

CEO

Recent News

Inc42 Media

From Pee Safe To EtherealX— Indian Startups Raised $269 Mn This Week

2026-01-18

vcnewsdaily.com

RISA Labs Inks $11.1M Series A Round

2026-01-16

Venture Capital Firms

RISA Labs Closes $11.1M Series A to Scale AI Operating System for Oncology Nationwide

2026-01-16

Company data provided by crunchbase