Mastech Digital ยท 1 day ago
ServiceNow Engineer
United States
Contract
Remote
Mid Level
3+ years expMastech Digital is seeking a ServiceNow Engineer to join their Digital Nexus technology organization. The role involves leading support and enhancement requests across ServiceNow products, developing solutions to meet business needs, and ensuring compliance with best practices while mentoring junior team members.
Information Technology
Hiring Manager
Kajal Vatsa
Responsibilities
Lead and execute support and enhancement requests across all ServiceNow products/modules, ensuring timely delivery and high-quality outcomes; diagnose, troubleshoot, and resolve platform issues, providing root cause analysis and implementing corrective actions
Design, configure, and develop solutions leveraging ServiceNow best practices to meet business needs and drive process improvements; contribute to the continuous improvement of the platform through proactive recommendations and implementation of new features
Develop and maintain documentation for processes, workflows, and configurations; ensure compliance with organizational standards, security policies, and ServiceNow best practices
Contribute to all aspects of the Platform and Plugin/Store App upgrades; mentor junior team members and share expertise to cultivate platform knowledge across the operations team
Manage platform health, monitoring performance, and maintaining integration points
Collaborate with stakeholders and scrum team to gather requirements, refine user stories, and translate needs into actionable ServiceNow solutions
Qualification
Required
Minimum three years of recent practical experience developing, and supporting ServiceNow in an enterprise environment
Demonstrated experience in supporting and enhancing a range of ServiceNow products/modules (such as ITSM, ITOM, HRSD, SecOps, IRM, and more)
strong understanding of ServiceNow architecture, data models, integrations, and scripting (JavaScript, Glide API)
Excellent troubleshooting, analytical, and communication skills
ability to work independently and collaboratively in a fast-paced, dynamic environment
Preferred
Bachelor's degree from an accredited college or university in computer science, information technology, or related field is preferred
Certifications in ServiceNow Certified System Administrator (CSA) and/or ServiceNow Certified Application Developer (CAD) are preferred
minimum one ServiceNow Certified Implementation Specialist (CIS) in a major module (such as ITSM, HR, CSM, or SecOps) is preferred
Company
Mastech Digital
Mastech Digital provides IT associates in digital and mainstream technologies, Digital Transformation Services around Salesforce.com and SAP
1001-5000 employees
H1B Sponsorship
Mastech Digital has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (326)
2024 (496)
2023 (540)
2022 (947)
2021 (681)
2020 (751)
Funding
Current Stage
Public CompanyTotal Funding
unknown2008-09-26IPO
Leadership Team
Ashok Trivedi
Co-Founder & Co-Chairman
Recent News
2025-11-13
2025-11-03
2025-08-13
Company data provided by crunchbase