Spring Health · 1 month ago
Manager, Technical Implementation
United States
Full-time
Hybrid
Senior Level
$97K/yr - $114K/yr
5+ years expSpring Health is on a mission to revolutionize mental healthcare by removing barriers to access. The Manager, Technical Implementation will lead a team responsible for ensuring accurate data integrations for customers and will work cross-functionally to deliver effective solutions and improve processes.
Artificial Intelligence (AI)Health CareMental HealthmHealthWellness
Responsibilities
Owning the setup and maintenance of our Customers’ data and authentication integrations as well as all internal service account configurations
Leading and coaching a team of Technical Implementation Managers by setting clear and achievable KPIs, providing constructive feedback, and carrying forward our high-performing, inclusive, and fun team culture
Serving as a leader and advocate for the development of your team and your team’s processes and resources
Serving as a point of escalation for our Customers, team, and cross-functional partners to resolve issues promptly and maintain strong relationships
Ensuring alignment to and meeting of defined team KPIs and the effective reporting of KPIs to leadership
Leading and supporting cross-functional collaboration efforts to ensure alignment across all internal and external stakeholders
Serving as a thought leader within the organization for how best streamline configurations and data integrations for our Customers
Supporting various customer engagements during the sales, implementation, and/or post-launch process
Driving continuous improvement of our delivery processes to improve efficiency, scalability, quality, and outcomes
Partnering closely with Eligibility and Data Platform pod leaders to continuously improve workstreams and customer feedback loops, ensuring efficient eligibility file ingestion, timely system updates, and seamless integration across platforms
Collaborating cross functionally with Sales, Customer Success, and Operations to define and maintain alignment on strategy and delivery on priority initiatives
Overseeing our Customers’ non-standard requirements (intaking requirements, aligning resources, maturing into repeatable processes)
Achieve the lowest possible mean time to resolution for customer data and eligibility issues through proactive monitoring, root-cause analysis, customer escalation pathways, and cross-functional coordination
Consistently high customer implementation satisfaction scores
Ensuring team and cross-functional partners are prioritizing work that matches domain and expertise
Collaborate cross-functionally to build seamless and sustainable processes
Qualification
Required
Bachelor's degree or higher
5+ years of solutions engineering, technical account management, implementation, and/or technical operations
3+ years of people management with a proven track record of team retention and growth
Strong technical knowledge, including: SQL, HRIS APIs, SFTP, ETL, SSO, Data Warehouse
Strong agile project management experience
Ability to manage escalations and coach teams through complex client challenges
Ability to thrive in a fast-paced and high-pressure environment
Experience creating cross-functional PRDs, SOPs, or Playbooks
Prior experience with tools such as: Snowflake, AWS, Smartsheet, Salesforce, Looker, Hex
High integrity, organizational skills, attention to detail, humility, resourcefulness, ambition, professionalism, and a proactive approach
A deep passion to transform the U.S. healthcare system, especially mental health
Willingness and ability to travel up to 10%
Benefits
Health, Dental, Vision benefits start on your first day at Spring.
Employer sponsored 401(k) match of up to 2% for retirement planning.
A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
We offer competitive paid time off policies including vacation, sick leave and company holidays.
At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals.
Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription.
Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care.
Up to $1,000 Professional Development Reimbursement a year.
$200 per year donation matching to support your favorite causes.
Company
Spring Health
Spring Health provides mental health solution for employers and health plans.
1001-5000 employees
H1B Sponsorship
Spring Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (6)
2022 (6)
2021 (2)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$466.5MKey Investors
Generation Investment ManagementKinnevikTiger Global Management
2024-07-31Series E· $100M
2023-04-12Series D· $71M
2021-09-16Series C· $190M
Leadership Team
April Koh
Co-Founder & CEO
Adam Chekroud
Co-Founder, President
Recent News
Behavioral Health Business
2025-12-12
Company data provided by crunchbase