Arch Telecom · 1 month ago
Retail Store Manager OAKLAND | 3509 International Blvd
Oakland, CA
Full-time
Onsite
Mid Level
$60K/yr - $100K/yrArch Telecom is a company focused on delivering exceptional customer experiences through its retail teams. The Retail Store Manager will lead a team to enhance customer relationships, oversee store functions, and ensure sales goals are met while embodying the company's core values.
Retail
Responsibilities
Demonstrate how to help customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store
Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store
Ensure your store meets or exceeds sales goals, and that means overseeing all store functions, from sales and inventory to the implementation of new store programs and initiatives
Lead by example, selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to up and coming Internet of Things (IOT) devices
Finally, you’ll make sure your store is always at its best!
Approaching service and sales needs with patience, honesty and empathy
Become proficient in the use of digital tools designed to enhance interactions and onboarding to actively demonstrate:
How our ever-expanding coverage stacks up in our customer’s neighborhood, providing them with a lightning fast LTE network!
Why plans and services will let our customers live unlimited, feel the love, stay connected and go further
How we’re redefining how wireless is done, down to device and account inspection, review and troubleshooting
Complete trainings on in-store experience, new skills and processes, knowledge of systems and reference resources
Build relationships with and partner with employees across channels, including business and customer service to:
Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment
Successfully identify and handoff small business leads
Develop strong peer relationships where we are all accountable for the company’s success
Be willing to have a good time while providing first class customer experience
Qualification
Required
Leadership!
Competitive drive and demonstrates the confidence to succeed in a fast-paced sales environment
Willingness to lead your team, sharing best practices, while serving customers and providing resolutions to issues
Being effective with operational, financial and performance management
Amazing communication skills, to your team and customers
Prior wireless sales experience
Be at least 18 years of age
Wireless sales experience
High school degree or GED
Ability to stand for long periods of time
Ability to lift objects weighing up to 25lbs
Reliable transportation
Full Time (45 hours) availability
Benefits
Employee Stock Ownership Program (ESOP)
Health Benefits for Full Time Employees
Company
Arch Telecom
Arch Telecom was established in 1993 in Yonkers, NY with a single location.
Founded in 1994
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Alex Ghai
Chief Executive Officer
Ali Yahyavi
Chief Sales Officer (CSO)
Company data provided by crunchbase