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New American Funding · 6 days ago

Licensed Loan Officer Assistant

United States

Full-time

Remote

Senior Level

$28.85/hr - $33.65/hr

5+ years exp

New American Funding is seeking a Licensed Loan Officer Assistant to support the mortgage loan process. The role involves setting up new loan applications, issuing pre-approval letters, and ensuring timely loan closings while providing excellent customer service.

Financial ServicesLendingMortgage

Responsibilities

Contact all borrower(s) within 24 hours after the LO appointment

Request and review the cash, credit, and income qualifications of all borrowers

Accurately pre-approve all borrowers within 24-48 hours of application

Handle any and all payment scenario requests other than initial consultation

Proactively contact all preapproved buyers accordingly

Communicate effectively with all respective Realtor partners

Accurately onboard all newly received contracts for Rate Lock consultation

Prepare and send initial eDisclosures within a required 24–48 hour timeframe

Outstanding Borrower Tuesday Updates, Pre-Closing and Funding Calls (if applicable)

95% of all loans cleared to close prior or equal to the Loan Availability Deadline stated in the contract

Aim for 95% of loans to be cleared to close within 14 days of application when feasible

95% of all loans closed on time with a mandatory “daily gauge check” to address choke points

95% of all loan problems are handled before escalating to LO by having Tuesday pipeline calls

Contact all newly received applications within 24 hours of being assigned by the LO

Fully review 1003 with the Borrower(s) and request any other specific documents for review

All efforts and avenues must be exhausted before turning down a pre-approval request

Continue to update the respective Realtor partner on your progress (when needed)

Understand and research all investor guidelines and stay up to date in all program changes

Effectively communicate all the pre-approval parameters established to the Borrower(s)

Prepare and send the pre-approval letter and Pre-Approval RX

Provide a courtesy phone call to the referring Realtor within 24 hours of issuance

Rush any pre-approval requests when needed

Communicate any red flags or major potential issues to the LO or Team Captain (if applicable) and Realtor partner

Expeditiously onboard any newly received contracts and prepare for the LO consultation call

Complete a “daily gauge check” each morning to determine any potential choke points

Attend a weekly branch pipeline meeting to ensure all required time-to-task objectives are met

Perform outstanding Tuesday Update phone calls to all borrowers

Communicate internally with the processing team to fully understand all required conditions before contacting any borrower(s) or third parties

Proactively contact borrower(s), Attorney, and Real Estate Agent 24 hours before any mortgage contingency expirations

Proactively contact Real Estate Agent to enquire about any property inspection resolutions that we need to know about the day after the contract resolution deadline

Review all Closing Disclosures and compare them to original loan estimates

Perform a pre-closing phone call 48 hours before closing

Perform a congratulatory funding call on all loans

Answer any post-closing questions

Be available after hours for urgent borrower questions (email access on mobile device)

Consistently exceed expectations of all borrowers and third parties

Email Management: Organize emails using Delete, Defer, Do, Delegate

Smile on every call and sustain a high level of professionalism in speech and email

Act as a concierge between borrowers and partners regarding program options

Qualification

NMLS licenseDU/DO proficiencyEncompass proficiency5+ years industry experienceMicrosoft Office proficiencyVerbal communicationWritten communicationSelf-motivatedDetail-orientedTime managementCollaboration

Required

Must have active NMLS and Must be licensed in CO

Must have a high school diploma or equivalent

Must be able to work 40 hours per week, minimum

Must have 5+ years of industry experience

Must be proficient in DU/DO, LP, and major LOS systems (i.e., Encompass)

Must be proficient in Microsoft Office, Outlook

Must have excellent verbal and written communication

Must be dependable, self-motivated, and require minimal supervision

Must be detail-oriented and able to meet deadlines

Must be able to organize and prioritize using time blocking

Must collaborate respectfully at Branch and Corporate levels

Must complete all required compliance training

Must be able to verify identity and employment eligibility to work in the U.S

Must be able to lift up to ten pounds

Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a keyboard; and to verbally communicate to exchange information

VISION: See in the normal visual range with or without correction

HEARING: Hear in the normal audio range with or without correction