National Fitness Partners ยท 1 month ago
Planet Fitness FT Customer Service Representative
Shelby, NC
Part-time
Onsite
New Grad, Entry Level
$11/hr - $12/hrNational Fitness Partners (NFP) serves more than one million members at 170+ Planet Fitness clubs throughout the eastern U.S. and they are seeking a Customer Service Representative to provide exceptional service to members and guests. This role involves answering inquiries, signing up new members, and ensuring a clean and welcoming environment.
FitnessNutritionTraining
Responsibilities
Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience
Answer phones in a friendly manner using information script
Greet members, sign up and tour new members, and log amenities
Respond to member questions and concerns in a timely and professional manner
Process beverage or merchandise purchases through the point of sale system
Promote our unique fitness instruction classes (PE@PF) to our active members and our new members
Provide a clean, sanitized and safe club environment
Qualification
Required
Ability to provide a superior level of customer service
Friendly demeanor and ability to answer phones using information script
Ability to greet members and sign up new members
Timely and professional response to member questions and concerns
Ability to process beverage or merchandise purchases through the point of sale system
Ability to promote fitness instruction classes to members
Commitment to providing a clean, sanitized, and safe club environment
Benefits
Growth Opportunities over 90% of our management team started as an entry level team member!
Competitive pay and scheduled hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.
Shift-differential pay for select shifts
PTO for all employees
401K Retirement Fund (Employer match up to 4%!)
Health Insurance Options including Health, Dental, Vision, family life insurance, and more
Basic Life Insurance & Short-Term Disability I00% Company Paid!
Employee Assistance Program
Free employee Black Card Membership including one free Black Card Membership for a direct family member
Some benefits only available to full-time, eligible employees.
Company
National Fitness Partners
National Fitness Partners is a fitness club that offers gym access, cardio and strength training equipment, and fitness coaching.
Founded in 2005
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Brad Wentzel
Chief Operating Officer
Andrew Sholly, PHR, SHRM-CP
Chief People Officer
Recent News
Company data provided by crunchbase