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IQ Fiber · 4 months ago

Fiber Installation Technician

Gainesville, FL

Full-time

Hybrid

Entry, Mid Level

2+ years exp

IQ Fiber is a provider of 100% fiber-optic high-speed internet and is seeking a Fiber Installation Technician. The role involves installing fiber internet services, configuring Wi-Fi routers, and responding to service calls while ensuring customer satisfaction.

InternetResidentialService Industry

No H1B

Responsibilities

Perform assigned fiber internet installations following established codes, standards and norms for the industry

Resolve assigned fiber internet service tickets following established codes, standards and norms for the industry

Use problem-solving skills to properly set up initial Wi-Fi network or to diagnose and resolve technical hardware and software issues involving internet and Wi-Fi connectivity

Travel to the job site and arrive on time, in professional attire commensurate with the assigned work, with all safety gear, required tools and parts

Contact dispatch if help in troubleshooting or completing the install is required

Document actions performed, quality measures/readings, resolutions, etc. in installation order or service ticket via company provided technology

Utilize our systems and tools to proactively check for and resolve potential issues before marking the install or service call as complete

Adhere to company, industry (TIA/EIA, ANSI, BICSI) and safety standards and procedures

Perform basic splicing and basic fiber maintenance activities. Working knowledge of GPON and related terminals and equipment

Frequently lift and/or move up to 30 pounds and occasionally lift and/or move up to 100 pounds with assistance

Ability and willingness to work the scheduled and/or unscheduled overtime work assignments and after-hours callouts in all types of weather

Focus on meeting or exceeding individual and team objectives and key customer success metrics (Install completion, Quality, CSAT, Meantime to Resolution (MTTR), etc.)

Interact with other teams to coordinate and disseminate information to complete job assignments and to meet Company service objectives

Interact with customers in a professional manner to foster positive relationships

Ensure vehicle has the proper equipment to complete assigned work (CPE, installation materials, tools, test equipment, etc.)

Properly operate and maintain all assigned vehicles, equipment and tools within company safety and brand standards

Maintain required certifications and/or licenses

Maintain a professional image

Effectively communicate IQ Fiber’s product and service offering

Navigate through multiple systems

Perform other duties as assigned

Qualification

Fiber installation experienceWi-Fi troubleshootingTechnical aptitudeCustomer interaction skillsProblem-solving skillsCommunication skillsAttention to detailTime managementTeam collaborationFlexibility

Required

2+ years installation and maintenance experience

Preference for operating in a fast-paced, technical environment with a high degree of critical thinking and problem solving

Ability to work independently in a fast-paced environment without supervision

Willing to learn, adapt and evolve with the team and company and develop new skills quickly

Strong technical aptitude with excellent end-user interaction skills

Must have good oral and written communications skills

Strong analytical and problem-solving skills

Experience with internet, Wi-Fi troubleshooting; ability to define problems, collect data, establish facts, and draw valid conclusions

Experience in one or more ticketing, CRM, provisioning, ordering, scheduling, troubleshooting software and tools accessed via tablets and/or smartphones

Excels at explaining complex concepts simply

Capable of answering technical questions from technical and non-technical users

High school diploma or equivalent

Must be able to pass criminal background check, driving record check and drug test

Must have a current valid driver's license that is automotive insurable

Flexibility to work mandatory overtime to meet business needs

High integrity and strong work ethic are a must

Attention to detail and ability to think creatively and strategically is a must

Excellent organization and time management skills

Ability to interact and communicate effectively with other team members

Ability to lift, push and/or carry up to 50 pounds and move up to 75 pounds without assistance

Ability to work at heights, off a ladder and in confined spaces