Realm · 2 months ago
Contractor Success Manager
Marina Del Rey, CA
Contract
Onsite
Mid Level
3+ years expRealm is seeking a Contractor Success Manager to manage a portfolio of contractors in the construction and home services sector. This role involves ensuring contractor compliance, overseeing payments, and providing coaching to enhance contractor performance and business growth.
AppsProperty ManagementReal Estate
Responsibilities
Own and manage a portfolio of contractors, ensuring they meet Realm’s quality, performance, and compliance standards
Monitor contractor SLAs, including response times, acceptance rates, communication quality, and customer satisfaction
Conduct regular business reviews to ensure contractors remain in good standing and aligned with platform expectations
Support contractors with profile optimization, pricing guidance, and operational improvements to help grow their business on Realm
Track key operational and performance metrics across your contractor portfolio
Oversee payments ensuring timely contractor payments
Maintain clean, accurate documentation in CRM and internal tools (Salesforce, etc.)
Serve as the primary point of contact for escalations involving contractors in your portfolio
Evaluate issues from both homeowner and contractor perspectives to ensure fair, neutral, and timely resolution
Partner with the Advisor team on disputes, cancellations, and remediation plans
Provide actionable feedback to contractors to improve homeowner communication, pricing, profile quality, and close rates
Identify growth opportunities and guide contractors on best practices that strengthen performance and drive revenue
Deliver onboarding, training, and ongoing education to support contractor success on the platform
Qualification
Required
3–6 years in account management, customer success, partner management, or operations
Direct experience working with contractors or small businesses in construction, remodeling, or home services
Proficiency with CRM and workflow tools (Salesforce, Saleloft)
Comfortable analyzing performance metrics and building simple reports in Google Sheets or Looker
Excellent written communication, including the ability to create contractor guides, training materials, or process documentation
Strong organizational skills with the ability to manage multiple accounts simultaneously
Empathetic listener and strong communicator
Proactive and solutions-oriented; able to anticipate issues before they escalate
Balanced, fair, and calm when navigating tough conversations or escalations
Thrives in a fast-paced, high-growth environment
Motivated by improving the remodeling experience for both homeowners and contractors
Preferred
Experience in a marketplace environment (Thumbtack, Angi, TaskRabbit, Airbnb, etc.) strongly preferred
Bonus: Background in construction management, real estate, or homeowner services
Company
Realm
Realm is a platform that provides data and property insights into current and potential home value.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$29.71MKey Investors
Notable CapitalPrimary Venture Partners
2023-08-29Series Unknown· $9.71M
2022-01-18Series Unknown· $5M
2021-07-29Series A· $12M
Leadership Team
Liz Young
Founder & CEO
Recent News
2025-10-23
Company data provided by crunchbase