Key Account Manager – CREDIT UNION PARTNERSHIPS jobs in United States
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Members Mobile Inc. · 1 month ago

Key Account Manager – CREDIT UNION PARTNERSHIPS

positionTriangle Area
timeFull-time
remoteHybrid
senioritySenior Level
date7+ years exp

Members Mobile Inc. is a mobile virtual network operator (MVNO) focused on enhancing relationships between credit unions and their members through integrated FinTech solutions. The Key Account Manager will lead relationships with credit union partners, ensuring strong commercial outcomes and operational excellence while executing tailored growth strategies.

CreditFinancial ServicesMobileTelecommunications
Hiring Manager
Greg Post
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Responsibilities

Serve as day-to-day point of contact for assigned credit unions
Develop and execute customized Partner Success Plans including adoption, retention, and revenue goals
Promote actions that increase partner earnings
Coordinate acquisition programs—branch activation, digital campaigns, staff education
Grow penetration of secondary CU products (checking, loans) from mobile referrals
Apply data insights to reduce churn and reinforce comember lifetime value
Deliver monthly performance dashboards leveraging BigQuery and Looker
Explain MRC billing dynamics, comember attribution logic, and expected commission outcomes
Lead quarterly business reviews focused on progress, opportunity sizing, and ROI
Support Finance with monthly:
– Comember commission validation
– CU referral payout validation
Proactively lead to collaborative resolutions to discrepancies
Coordinate with Support on escalated comember issues impacting partner trust
Partner with Product & Network Ops to provide field-level feedback for roadmap
Ensure compliance with marketing guidelines and regulatory policies
Represent partner needs internally, driving enhancements that deliver shared success
Maintain a detailed understanding of credit union financial objectives and competitive context

Qualification

Account managementPartner successFinancial fluencyCRM experienceReporting toolsEmpathyProactive mindsetData storytellingContinuous improvementCommunication skillsRelationship-building

Required

7+ years in account management or partner success roles, ideally with credit unions, fintech, telecom, or B2B2C SaaS
Proven record delivering adoption growth and revenue outcomes with strategic partners
Financial fluency—comfortable with reconciliation, commissions, and incentive modeling
Strong operational rigor with experience in CRM and reporting tools
Exceptional communication and relationship-building skills across multiple stakeholder levels
Member-centric mindset with strong empathy for frontline credit union staff
Self-directed and proactive issue resolution mindset
Able to simplify complexity and build confidence through data storytelling
Bias toward continuous improvement and accountability

Benefits

Full health + benefits program

Company

Members Mobile Inc.

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Members Mobile Inc.
dateFounded in 2022
location
Dayville, Connecticut, USA
people-size2-10 employees
web-link
https://www.membersmobile.us/

Funding

Current Stage
Early Stage
Total Funding
unknown
Key Investors
Reseda Group
2024-03-04Seed
Company data provided by crunchbase