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Extremity Care · 1 month ago

Key Account Manager, Encore Surgical Dressing (DME)

Dallas, TX

Full-time

Hybrid

Mid Level

3+ years exp

Extremity Care is seeking a Key Account Manager for their Surgical Dressing DME division. The KAM will be responsible for cultivating relationships with high-value clients, driving revenue growth, and ensuring superior service delivery while collaborating with internal teams to meet client needs.

Health CareHealth DiagnosticsMedical

No H1B

U.S. Citizen Only

Responsibilities

Develop and strengthen relationships with key clients, acting as a trusted advisor and liaison

Execute strategic account planning to identify growth opportunities and mitigate risks

Drive sales growth within designated accounts through upselling, cross-selling, and strategic alignment

Monitor client performance metrics, ensuring targets are met and service expectations are exceeded

Collaborate closely with internal teams including operations, marketing, and customer service to ensure seamless client support

Provide regular market intelligence and customer feedback to inform product development and business strategy

Maintain accurate account records and activity reporting within CRM systems

Travel domestically up to 60% to attend offsite meetings, conferences, and support business initiatives

Maintain a working knowledge of FDA 21 CFR 1271, FDA 21 CFR 820, AATB standards, ISO Standards, cGMP/CGTP, other relevant regulations/standards, and internal organizational policies and standard operating procedures

Maintain acceptable attendance and punctuality for scheduled work hours and meetings

Ensure completion of assigned tasks and responsibilities within defined timeframes

Flexibility to work outside of normal business hours during weekdays or weekends with reasonable advance notice to support business/operational needs when necessary

Perform other duties as assigned

Qualification

Account managementSales experienceContract negotiationHealthcare systems knowledgeInterpersonal skillsCommunication skillsRelationship-buildingProject managementSelf-motivatedAdaptability

Required

3–5 years of experience in account management or sales, preferably within the wound care or medical device industry

Clearance of favorable background investigation required

Strong interpersonal, communication, and relationship-building skills

Ability to manage multiple high-value accounts and complex projects simultaneously

Proficient in contract negotiation, business planning, and resolving client issues

Self-motivated and results-driven with a strategic, customer-centric mindset

Adaptable to changing client priorities and evolving market dynamics

Maintain acceptable attendance and punctuality for scheduled work hours and meetings

Ensure completion of assigned tasks and responsibilities within defined timeframes

Flexibility to work outside of normal business hours during weekdays or weekends with reasonable advance notice to support business/operational needs when necessary