Revel Staffing ยท 1 month ago
IT Help Desk Analyst
Philadelphia, Pennsylvania, United States
Full-time
Hybrid
Entry Level
$30/hr - $40/hr
1+ years expRevel Staffing is seeking an IT Help Desk Analyst to provide first-line technical support in a fast-paced, high-volume environment. This role involves assisting users with technical issues and ensuring a high level of customer service while working with enterprise-level systems.
Staffing & Recruiting
Responsibilities
Serve as the first point of contact for users via phone, handling a high volume of inbound support calls
Provide initial troubleshooting for hardware, software, network, and account-related issues
Log, track, and update tickets in the IT service management (ITSM) system with accurate documentation
Escalate complex or unresolved issues to Level 2/3 support teams following established procedures
Assist users with password resets, account access, and basic application support
Deliver exceptional customer service by explaining technical information clearly and professionally
Follow standard operating procedures and contribute to internal knowledge base updates
Qualification
Required
Previous IT support experience (internship, help desk, or technical support role)
VantageClear Certification (or equivalent U.S. defense-industry compliance credential) required
Strong verbal communication skills with the ability to manage a fast-paced call queue
Basic knowledge of Windows operating systems, Microsoft Office applications, and common enterprise software
Familiarity with ticketing systems and remote support tools
Ability to prioritize tasks, remain composed under pressure, and deliver excellent customer service
Company
Revel Staffing
Built from the ground up with industry experts, Revel Staffing is here to help with all of your talent needs.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase