Accommodations Plus International · 2 months ago
Director of Operations - Dallas, TX
Dallas, TX
Full-time
Onsite
Lead/Staff, Director/Executive
5+ years expAccommodations Plus International is the global leader for crew accommodation solutions, and they are seeking a Director of Operations to enhance operational efficiency and client service initiatives. The role involves leading a team, developing training programs, and ensuring client deliverables are met in accordance with service level agreements.
LogisticsTravel Accommodations
Responsibilities
Lead, grow and manage a team of Operations to ensure the correct process, client focus, and communication is conveyed to create exemplary performance for the client
Develops people within the team and across capabilities by coaching, identifying areas for growth, celebrating successes, managing promotion process, keeping an open dialogue with your team, identifying training opportunities
Consistently provides team members guidance, goal setting and performance feedback on a regular basis
Design, implement, and monitor quality training programs within operations
Responsible for the development and implementation of Policy and Standards for the Operations department
Maintains a Standard Operating Procedure Manual (SOP) content, ensuring that it is accessible, understandable and up to date
Strategic planning and execution to enhance profitability, productivity and efficiency throughout the company’s operations
Define API’s Operations resource planning strategy and gain support at all levels of the organization using data, compelling business rationale, and personal influence and credibility
Develop and direct the management of the company’s operations call center that will ensure fast booking, processing and communications to the client; accurate reporting, proper and timely reporting in a cost-efficient manner. Implement improved processes and management methods to generate higher ROI and workflow optimization
Ensures Client deliverables are met in accordance with service level agreements
Assist with the development of strategic initiatives for client service improvements
Partner with the Director of Client Delivery to analyze and evaluate the effectiveness of agent utilization and the execution of monthly plans to drive continuous process and agent utilization improvement
Develop and direct the management of the customer call center to ensure customer satisfaction, improved call efficiency, low abandonment, increased revenue through promotional programs and improved employee product knowledge and training. Implement processes and systems that will generate higher productivity and revenues
Develop and direct the management of the information technology department to ensure that all operational systems are continuously evaluated for proper operation, relevance and utilization. Oversee all company telecommunication systems and support. Ensure that company is migrated toward technology offerings that will generate higher efficiency, enhanced reporting and tracking capabilities and substantial ROI
Interact regularly with executive team and individual department heads to ensure that company’s operational priorities are aligned with total company direction
Continually investigate and introduce process improvement measures and presents suggestions to EVP for consideration
Participate in vendor negotiations to ensure product relevance and cost-efficiency
Fully understand the client’s business and ensure all deliverables are being met for a successful relationship
Strive to create increased value for the client by providing business reporting and recommendations that are align with desired business goals
Become knowledgeable in all API technology platforms to ensure clients are align with appropriate software solution
Collaborate with functional departments to ensure business requirements are met
Assist in the development of Operations annual financial budget
Qualification
Required
Established (at least 5 years) of experience in the travel industry and working closely with hotels is a must
Bachelor's degree
Strong analytical background
Solid judgment and leadership skills
Knowledge of analysis and planning techniques
Knowledge of airline operations and business models
Strong implementation and operations experience
Shows attention to detail and the ability to produce high quality work
Strong Microsoft Office computer skills, with emphasis on Excel
An organized self-starter who can work proactively and independently
Able to multi task and work well under strict deadlines and fast paced environment
Demonstrated ability to create and present a business case, including simplifying complex analyses
Demonstrated broad experience leading large cross-functional teams
Outstanding relationship management and customer service orientation skills
Ability to work with and understand diverse cultures here and abroad
A profound understanding of how political, social and cultural differences between countries, people and cultures affect a successful partnership
Flexible to work afterhours based on business demand
English, Portuguese and Spanish fluency (oral and written)
Company
Accommodations Plus International
Accommodations Plus International provides crew lodging solutions in airline industry.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
ClearPoint Investment Partners
2025-06-03Acquired
2018-08-21Private Equity
Leadership Team
Richard McLeer
Chief Executive Officer
Tony Kamel
Founder and Chairman
Recent News
Company data provided by crunchbase