Curve Dental ยท 1 month ago
Customer Support Technician
Provo, UT
Full-time
Onsite
Entry Level
2+ years expFlex Dental is an innovative software company focused on providing exceptional support and service to dental companies in the United States. The Customer Support Technician will act as a product specialist, providing multi-channel support and collaborating with internal teams and clients to ensure efficient problem resolution.
Cloud ComputingDentalInternetSaaSSecuritySoftware
Responsibilities
Product specialist for our applications for dental offices. (Tier 1)
Providing support via chat, email, talk, remote session(s) (multi tasking required)
Omni-Channel Support (Chat, Phone, and Email)
Internal collaboration with support, training, and billing departments
External collaboration with client's IT services/third parties
Engaging with clients as a product specialist for all needs (questions, troubleshooting, updates, etc.)
Individual and Team-Based Problem Solving
Working with Tier 2/Escalation Support Representative
Connecting to clients via remote software
Qualification
Required
Ability to work collaboratively with all team members, including: support, trainers, developers, managers, and administrators
Ability to multi-task efficiently (providing multi-channel support simultaneously)
Critical thinking/Troubleshooting
Self Manage Workload (Prioritization, Time Management)
Ability to be self-directed, prioritize tasks, and organize overall workload
Ability to work effectively in a fast-paced environment
Provide accurate and quick support
Preferred
Technical Support Background (2 years of customer service experience preferred)
Understanding of Windows Operating System(s)
Previous High Pace Work Experience
Experience with Multi-Channel Support
Benefits
Paid holidays
Full benefits
Company
Curve Dental
Curve Dental is a cloud-based dental software solution provides a modern method to simplifying and streamlining dental practice.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Battery Ventures
2018-02-08Series Unknown
Leadership Team
Mark Blount
Vice President of Marketing
Gary Long
Chief Revenue Officer
Recent News
2025-09-29
Company data provided by crunchbase