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Eden Housing, Inc. · 1 month ago

Community Manager for Permanent Supportive Housing & Night Manager - Pac Station North, Santa Cruz

Santa Cruz, CA, USA

Full-time

Onsite

Entry, Mid Level

$26.47/hr - $31.04/hr

1+ years exp

Eden Housing, Inc. is focused on providing supportive housing communities, and they are seeking a Community Manager for Permanent Supportive Housing. The role involves overseeing property management services, ensuring resident retention, and collaborating with various stakeholders to meet the social service needs of residents.

Real Estate

Growth Opportunities

Responsibilities

Supervises maintenance and janitorial staff, including any contract or temporary personnel working at the property

Conduct site inspections and property walks to maintain property curb appeal

Conduct unit inspections

Create/Update preventative maintenance work orders

Reviews completed and outstanding work orders

Maintains full occupancy

Manage the waiting list

Conduct potential move-in interviews

Manage the move-in process

Obtains appropriate documentation and completes certifications

Walks a vacant apartment when completed by maintenance personnel or vendors to ensure they are clean and ready to show

Walks entire property daily to be sure the common areas, landscaping, laundry, etc. are in good condition

Supervises move-in and move-out procedures

Conducts marketing and public relations tours during office hours or by appointment, as appropriate

Prepares weekly Vacancy Reports, monthly Budget Variance Reports, Management Overview Reports, and ensures resident lists are accurate and up to date at all times

Create a positive tenant environment

Address and mitigate resident concerns and/or issues

Maintains congenial relationships with all residents, is understanding of and sensitive to cultural background, economic status, those with special needs, and adheres to Fair Housing, Equal Employment and Equal Housing Opportunity requirements

Develops a sense of community among property residents by maintaining good resident-to-resident relationships, staff-to resident relationships, staff-to-staff relationships, and nurturing positive interactions and activities at the property

Ensures all site staff responds to all resident requests or complaints in a timely, efficient, and courteous manner

Develops and provides support to resident organizations, as needed, and as requested by resident organization

Represents the property to local social service agencies and funding sources, as requested by the Property Supervisor

Create property annual budget

Supervises the collection of rents

Perform financial administrative duties

Manage cash flow

Supervises or completes all resident files at move-in and at each recertification accurately and completely

Supervises or completes timely and accurate income recertification of all residents within established regulatory guidelines

Processes and maintains all resident documents and forms including leases, income certifications and recertifications, etc

Ensures compliance with regulatory and/or financial partner requirements, and requests for information to include but not limited to the preparation and submission of reports in an accurate and timely manner

Ensures the housing program (services and activities provided by the property) is maintained as directed by governing documents, the Board of Directors, Eden Housing, and/or the regulatory agency

Complies with and ensures compliance with all fair housing and state tenant/landlord laws

Manages the day-to-day administration of the property office, including answering telephones during normal business hours; interacting with residents in a courteous and professional manner; sorting, distributing, opening and answering mail daily; coding invoices daily; and handling resident inquiries and concerns. Ensures the office is clean and well organized, and that it and the staff are presentable to the public

Motivate, reward, and recognize staff

Conduct staff meetings

Promote staff self-development

Hire and onboard new staff

Perform annual reviews

Executive staff corrective action when needed

Provides direct assistance and direction during after-hours emergencies, as needed

Schedules and supervises fire alarm inspections where appropriate and ensures accompanying paperwork is completed

Conducts monthly staff meetings wherein safety is a standing item of information and discussion

Performs other activities or tasks not outlined above as assigned by Property Supervisor to ensure the viable operation of the property

Qualification

Affordable housing managementSupervisory skillsConflict resolutionYardi softwareBudget managementCustomer serviceSecond languageCommunication skillsTeam collaborationAttention to detailCritical thinkingSelf-starter

Required

High school graduate or GED; Bachelor's Degree (BA) from a four-year college or university a plus

One year experience in affordable housing management preferably with special needs including persons transitioning from or at risk of homelessness and those struggling with behavioral/mental health challenges

One year managing people, projects, materials, and information; or equivalent combination of education and experience

Ability to read and comprehend written instructions, short correspondence, and memos

Ability to write simple correspondence

Ability to effectively present information in one-on-one situations to customers, clients, and other employees of the organization

Ability to read and interpret documents such as safety rules, operating maintenance instructions, and procedure manuals and to write routine reports and correspondence

Ability to speak effectively before groups of residents or staff of the organization

Ability to effectively present information in one-on-one and small group situations to customers, clients, and other staff of the organization

Willingness to learn to prepare annual budgets

Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's

Ability to perform these operations using units of American money and weight measurement, volume, and distance

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form

Ability to deal with problems involving several concrete variables in standardized situations

Ability to interpret a variety of instructions furnished in written, oral or schedule form

Preferred

Ability to work closely with Resident Services/Social Service Agencies to foster strong cross-departmental site teams

Self-starter/get the job done, collaborative, enthusiastic

Positive attitude, good sense of humor, energetic, assertive, and capable role model for subordinates

Demonstrated integrity on a professional level

Excellent communication, customer service and critical thinking skills. Strong attention to detail

Knowledge of Word and Excel. Yardi software knowledge a plus

Ability to handle a large number of projects at once and shifting priorities in a fast-paced environment

Second language skill a plus

ARM certification preferred

Company

Eden Housing, Inc.

Eden Housing is a non-profit organization with over 55 years of experience providing safe and affordable housing that helps families stay secure, allows communities to thrive, and solves many of the most pressing housing challenges facing California cities.

Founded in 1968

Hayward, CA, US

501-1000 employees