Rebel Athletic · 1 month ago
Senior Helpdesk Technician
Carrollton, TX
Full-time
Onsite
Mid, Senior Level
3+ years expRebel Athletic is a fast-growing cheer and performance wear brand that empowers creativity and individuality. They are seeking a Senior Helpdesk Technician who will provide advanced technical support, mentor junior technicians, and ensure high-quality service delivery across various IT operations.
E-CommerceFashionLifestyleRetail
Responsibilities
Provide Tier 2 and Tier 3 support across hardware, software, networking, and account issues
Manage ticket queues and ensure timely, accurate resolution
Support user onboarding, offboarding, and device setup
Maintain detailed technical documentation and asset records
Manage user lifecycle, permissions, licensing, and access controls
Support MFA, conditional access policies, and identity troubleshooting
Provide expertise across Teams, Exchange Online, SharePoint, and OneDrive
Enroll and manage Windows, macOS, iOS, and Android devices
Enforce endpoint compliance and security standards
Troubleshoot device issues, repairs, updates, and configurations
Manage tickets, workflows, automations, and system configurations
Improve ITSM processes to enhance support quality
Maintain asset inventories, audit data, and lifecycle tracking
Provide support for Shopify, email security tools, and key SaaS applications
Assist with system maintenance, patches, and updates
Monitor and escalate security alerts as needed
Support cybersecurity initiatives and user awareness programs
Monitor endpoint security and address vulnerabilities
Train employees on technology usage and IT best practices
Qualification
Required
3+ years of IT Helpdesk or Technical Support experience
Strong proficiency with Microsoft 365, Entra ID, Intune, and Windows/macOS environments
Experience with an ITSM platform such as Freshservice
Strong hardware, software, and networking troubleshooting capabilities
Excellent communication, customer support, and documentation skills
Valid driver's license if travel between Rebel Athletic locations is required
Preferred
Experience with Shopify or similar e-commerce platforms
Familiarity with cybersecurity principles and email security tools
PowerShell scripting knowledge
Certifications such as CompTIA A+, Network+, or Microsoft M365 Fundamentals
Benefits
Full benefits
401(k)
PTO
Performance bonuses
Company
Rebel Athletic
Rebel Athletic is an online store that sells hoodies, shirts, leggings, pants, capris, swimwear, shoes, bags, scarves, and accessories.
201-500 employees
H1B Sponsorship
Rebel Athletic has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (1)
2023 (3)
2022 (4)
2020 (4)
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Main Post Partners
2025-03-20Private Equity
Leadership Team
Karen Noseff Aldridge
Chief Executive Officer
Frank Dong, CPA
CFO
Recent News
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Company data provided by crunchbase