Firelands Health · 1 month ago
Reception/Clerical Support Specialist: FT
Sandusky, OH
Full-time
Onsite
New Grad, Entry LevelFirelands Health is an award-winning healthcare organization serving Erie and surrounding counties since 1876. They are seeking a Reception/Clerical Support Specialist to provide clerical services, manage patient flow, and support the direct service staff while ensuring a positive patient experience.
Health CareHealth DiagnosticsHospitalMedicalNon Profit
Responsibilities
Under the supervision of the Site Director, provides clerical services including answering and triaging phone calls, managing requests for services and gathering required data, coordinating clinician schedules and patient appointments; and coordinating the patient flow at check-in, check-out and while in the waiting room
Provides clerical support the direct service staff and management team at respective site
Is professional in the use of the electronic medical record and related software
Promotes patient engagement in treatment by conveying a welcoming, non-judgmental, positive, and supportive demeanor during all interactions with patients and other involved support persons. Keeps patients informed when appointments are running late
Performs tasks necessary to support revenue including timely and accurate documentation of patient demographics i.e. legal names, addresses, preferred telephone numbers, email address, preferred method for appointment reminders, emergency contacts, insurance information, etc
Manages all clerical duties related to patient care on behalf of clinicians in order to ensure clinician time is primarily devoted to patient care. Examples include: sending out letters and other correspondence, obtaining release of information for referral sources, sending out faxes, etc
Actively engages in cross-training so all functions related to the operations of the front office continue in the absence of any staff person
Assists with filing/scanning of client materials in patient records and the preparation of QA and other reports if requested. Ensures materials are scanned into correct location within the EMR and include all appropriate notations in compliance with departmental guidelines
Qualification
Required
High school diploma or equivalent
Ability to type 40 wpm
Ability to maintain a positive impression of the Medical Center at all times and handle sensitive telephone and face-to-face inquiries
Ability to file both alphabetically and numerically
Benefits
Retention Bonus: $1,000!
Competitive pay
Excellent benefits
Tuition assistance
Retirement plan matching
Recognition program
Local discounts
Company
Firelands Health
Firelands Health includes a 287-bed not-for-profit medical center, behavioral health services, rehabilitation, Firelands Physician Group and more.
Founded in 1876
1001-5000 employees
H1B Sponsorship
Firelands Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2023 (1)
2022 (1)
2021 (1)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Jeremy Normington-Slay
President and CEO Firelands Regional Health System
Kevin Riley, CPA, MBA, FHFMA
Chief Financial Officer
Company data provided by crunchbase