Apply on Employer Site

Dufresne Spencer Group, LLC dba Ashley · 1 month ago

TRAINING RESOURCE TEAM SPECIALIST

Greenwood, IN

Full-time

Onsite

Entry Level

$75K/yr - $75K/yr

1+ years exp

Ashley, the #1 Mattress and Furniture retailer in North America, has an immediate opening for a Training Resource Team Specialist. The role involves delivering high-impact coaching, onboarding, and transformation support to stores during product launches and system conversions, with up to 75% travel required.

Consumer ElectronicsConsumer GoodsManufacturingVirtual Reality

Responsibilities

Delivers in-person, on-the-floor support and coaching

Implements training materials and playbooks developed by L&D, Product Knowledge, and Marketing Teams

Assists stores with real-time adoption of new tools, systems, or sales programs

Provides reinforcement of sales skills, guest experience, and retail execution

Escalates field feedback to Managers for continuous improvement

Supports activations such as new store openings, product launches, and system conversions

Builds confidence and capability of frontline associates through coaching

Other duties: this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that may be required, or which may change over time, and which can be changed at any time consistent with the purpose of the position, with or without notice

Implementation Success Rate: Achieve a minimum of 90% successful implementation of transformational initiatives across Ashley enterprise

Employee Engagement: Increase employee engagement scores by 15% through robust training, clear communication, and consistent support linked to transformational initiatives

Training Completion Rates: Ensure at least 95% completion of required training programs by employees within designated timeframes

Adoption of New Processes: Attain at least 85% adoption rate of new operational processes introduced through transformational initiatives

Stakeholder Satisfaction: Achieve a satisfaction score of 90% among key stakeholders involved in transformational initiatives

Effective Implementation: Achieve at least a 90% success rate in supporting the rollout and in-store integration of new tools, systems, and sales programs across assigned locations

Employee Engagement: Drive a minimum 15% increase in frontline associate engagement scores through hands-on coaching, timely feedback, and personalized support

Qualification

Adult Learning certificationInstructional Design certificationLearning Management System proficiencyCurriculum developmentTraining deliveryFacilitationProject management initiativesMicrosoft suite proficiencyCoaching skills

Required

Up to 75% travel required