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Headwater Companies · 1 month ago

2M Company Inside Sales - Phoenix, AZ

Phoenix, AZ

Full-time

Onsite

New Grad, Entry Level

$20/hr - $25/hr

Headwater Companies is part of the largest national wholesaler specializing in water equipment components. The Inside Sales position is responsible for implementing sales initiatives and providing professional support to customers regarding product offerings and functionality.

Responsibilities

Provides professional level support to customers on product information related to functionality, performance and price

Collects information and feedback from the customer related to requirements, concerns and/or complaints

As applicable, manages the order process in a professional manner

Recommends product and service that effectively meet customer needs

Assists customers and other sales professionals with pricing requests

Provides accurate information for documenting customer orders

Applies advanced level product knowledge to assist customers

Accurately processes payments for purchases

Processes returns to include completing appropriate paperwork, exchanging merchandise and generating credit receipts as needed

Greets incoming customers in a professional and timely manner

Answers incoming sales calls via telephone, written inquiries and facsimile requests

Understands and supports established sales policies and procedures to provide proper and effective treatment to customers

Pulls orders, moves inventory and receives orders from vendors; including loading and off-loading inventory

Hot Shots orders to customers, in company vehicle, to insure customer service levels are consistently achieved

Maintains a neat and orderly work area

Performs other related duties as needed

Qualification

Sizing large vertical turbinesProduct knowledgeInterpersonal skillsProblem-solvingTime management

Required

Strong interpersonal skills

Ability to influence through knowledge and expertise

Ability to learn and understand product functionality, customer needs and product offerings

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

Ability to compute rate, ratio, percent and can interpret bar graphs

Maintains confidentiality and uses discretion with business information

Reads and understands documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals

Ability to read and comprehend moderately complex instructions, correspondence, and memos

Ability to write moderately complex correspondence

Ability to effectively present information and responds to questions in one-on-one and small group situations to customers, clients, and other employees of the organization

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions

Ability to deal with problems involving a few concrete variables in standardized situations

Plans the time, method, manner, and/or performance sequence of own work; may also occasionally assist in planning work assignments performed by others within a limited area of operation

Frequently makes decisions of minor importance, which may affect the work operations of other employees and/or clientele to a moderate degree

Completes some moderately repetitive tasks

Uses noncomplex machines and equipment (adding machines, calculators, copy/fax machines, etc.)

Acceptable MVR per Automobile Insurer guidelines; must be able to meet this requirement during annual insurance review

Knowledge in sizing large vertical turbines