Radial Inc. · 2 weeks ago
Operations Manager Su-Wed 7:00 PM-5:30AM
Avon, IN
Full-time
Onsite
Mid, Senior Level
2+ years expRadial Inc. is a leading eCommerce solutions provider that specializes in tailored, scalable solutions for mid-market and enterprise brands. They are seeking an Operations Manager to lead an operations team in a high-volume retail B2B cross dock environment, focusing on continuous improvement and operational efficiency.
Customer ServiceDigital Marketing
Responsibilities
Accountable to client SLA agreement and site-specific quality for high volume cross dock targets
Create and manage day to day operational strategy ensuring the campus operates in a safe, and productive manner
Actively contribute to the development of direct reports
Full work week responsibility for the client
Lead Individual Performance Management program for area
Responsible for planning, prioritizing, and communicating shift directives to ensure efficiency, accuracy, and quality
Interact with clients on operational topics
Oversee all aspects of quality assurance including establishing metrics, applying industry best practices, and developing new tools and processes to ensure quality goals are met
Deliver performance evaluations to direct reports and provide feedback as necessary including salaried members of management
Promote and develop a culture of continuous improvement within the value stream
Deliver productivity and improvements in line with KPIs
Ownership of lean process improvement and CI initiatives
Organizes and manages all necessary resources required to improve safety, improve quality, increase customer service, and lower cost
Ensure all training and skills development programs, along with all Standard Operating Procures (SOPs) within the value stream are up to date and maintained
Promote a culture of high accountability, engagement, and associate empowerment
Manage relationships with on-site seasonal staffing representatives and advise Site Director on seasonal labor needs
Budget management for value stream
Qualification
Required
Must have high volume retail B2B, and or cross dock experience
Minimum of 2 years of progressive Operations experience in a manager role
Experience in creating productivity improvement through continuous improvement efforts
Experience working with process improvement ideologies, e.g., LEAN, Six Sigma, or similar/Six Sigma certification preferred
Execution focused
Awareness of internal customer requirements
Analyze data to identify defects and root cause analysis
Identify process opportunities to create growth
Performance oriented
Strong verbal and written communication skills
Ability to establish and or enhance quality control procedures
Must demonstrate capacity to learn all operational functions
Ability to coach, mentor, and motivate direct reports
Ability to influence and collaborate with peers and upper management
Must be proficient with Microsoft Office, strong emphasis in Excel, and Smartsheet is helpful
Must have intermediate math skills and able to lift 50 lbs and push or pull carts of up to 100 lbs
Benefits
Opportunities to develop and explore career advancement
Competitive benefits package (medical, dental, vision, paid life insurance/disability, employer HSA funding)
Family planning coverage, including Fertility & Adoption benefits
401K matching after 6 months with immediate vesting
Generous PTO
Educational assistance and more!
Company
Radial Inc.
Radial is the pre-eminent DTC eCommerce fulfillment solution provider powering some of the world’s best customer experiences.
5001-10000 employees
H1B Sponsorship
Radial Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (14)
2023 (32)
2022 (25)
2021 (20)
2020 (25)
Funding
Current Stage
Late StageTotal Funding
unknown2017-10-09Acquired
Leadership Team
Laura Ritchey
Chief Executive Officer
Devang Patel
Chief Information Officer | Chief Technology Officer | VP, R&D
Recent News
2026-01-07
2025-12-10
2025-12-09
Company data provided by crunchbase