Strategy & Operations, Lead jobs in United States
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Finch · 1 month ago

Strategy & Operations, Lead

positionNew York, NY
timeFull-time
remoteOnsite
seniorityMid, Senior Level
money$100K/yr - $180K/yr
date3+ years exp

Finch is dedicated to making justice more accessible for American households by automating consumer law processes, starting with personal injury. The Strategy & Operations Lead will shape operational strategies, design systems for scalability, and coach a team of operators to ensure high-quality client care as the company scales.

Information TechnologyLegal TechSoftware
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H1B Sponsor Likelynote

Responsibilities

Work directly with the founders and senior leaders at Finch
Set the operational strategy and roadmap for scaling workflows, tooling, and team structures across Case Workflow, Legal Ops Experience, and Firm Experience
Design cross-functional systems that drive alignment, quality and performance across teams
Partner with product and engineering to shape scalable, tech-enabled workflows that reduce friction as volumes grow
Identify and prioritize high-leverage operational improvements across departments, balancing short-term needs with long-term scalability
Develop and coach a group of experienced operators to scale as Finch inflects

Qualification

Operational strategySystems thinkingCross-functional collaborationTeam coachingProblem-solvingClient experienceOperational excellenceNavigating ambiguityUrgency

Required

3-5+ years in a problem-solving role (e.g., consulting, BizOps, Strategy, Tech)
Experience building zero-to-one systems or teams
Ability to navigate ambiguity and operate with urgency
Capability to zoom out to define strategy and dive deep to execute
Deep care about client experience and operational excellence

Benefits

100% coverage for health, dental, and vision
401(k) retirement plan
In-office snacks, drinks, and daily team dinners
Flexible PTO (we trust you to take the time you need)

Company

Finch

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Pre-litigation so good it runs itself.
dateFounded in 2024
location
New York, New York, USA
people-size11-50 employees
web-link
https://www.finchlegal.com/

H1B Sponsorship

Finch has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)

Funding

Current Stage
Early Stage
Total Funding
$23.7M
Key Investors
RedpointSequoia Capital
2025-06-16Series A· $23.7M
2025-04-16Seed

Leadership Team

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Viraj Bindra
Co-Founder & CEO
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Company data provided by crunchbase