Amazon · 1 day ago
Merchant Onboarding Manager, Buy with Prime (BwP) & MultiChannel Fulfillment (MCF)
Seattle, WA
Full-time
Onsite
Mid, Senior Level
$152K/yr - $263K/yr
3+ years expAmazon is seeking an Onboarding Manager to lead the Technical Customer Solutions team within the MCCF team. The role involves managing and scaling the onboarding team, driving growth, and ensuring successful integration of Buy With Prime and MultiChannel Fulfillment services for customers.
Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
Responsibilities
Utilize leadership skills, technical depth and business experience to lead the onboarding team and demonstrate progress and value to C-suite and other key stakeholders
Think strategically and execute on organization and team goals/initiatives and deliver results
Manage team to exceed goals, manage onboarding pipelines, and report progress across different business stakeholders
Develop customer solutions managers to think big, and deliver value to the customers and Amazon through innovation, continuous improvement and deliver value beyond onboarding programs
As a leader, you and your team will earn trust across the customer’s organization, identify strategic opportunities, establish roadmaps and actionable program plans, capture success criteria, and implement strong governance of your team's projects
You own and drive execution excellence for the end-to-end customer journey (e.g., technical, operational, organizational, and educational) that span tech teams, executives, and business units
You are a critical partner to our customers, shepherding them through their stages of MCF and BwP integration and adoption
You translate strategic initiatives in the account plan into executable actions, working backwards from our customers key milestones
You manage cadence by leading the reporting and tracking functions along the way
You own the execution of education plans, roadmap to business outcome alignments, Executive Briefing Sessions, and launch plans
You have a strong technical background, be detail driven, have excellent problem-solving abilities, and be exemplary communicators both at the executive and project team level. You will be a leader, have the ability to gain stakeholder buy-in, negotiate and lead various teams
You hire, on-board, train, and develop new Customer Solutions Managers from internal and external sources
You have excellent customer engagement skills through all levels of an organization and develop long term relationships based on excellence
You develop and utilize strong writing skills to partner with stakeholders and develop customer and business plans, and develop the team's writing skills
Qualification
Required
Bachelor's degree in a relevant field or equivalent work experience
Experience communicating to senior management and customers verbally and in writing
3+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
Experience in a direct or matrixed role leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
Experience working with data and leveraging analytics to make decisions
3+ years of managing a technical team of solution architects, sales engineers or similar technical roles experience
Experience navigating customer organizational structures, developing technology programs, defining milestones, success criteria, resource allocation and on-time delivery
Preferred
MBA
Experience mentoring, coaching, and influencing colleagues, collaborators, and stakeholders
Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines, or experience in a fast-paced, high-tech company
Experience working with diverse or differing data sets including creating and compiling data into a final distribution for management consumption
Benefits
Equity
Sign-on payments
Full range of medical, financial, and/or other benefits
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
10001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
2026-01-13
2026-01-13
Business Standard India
2026-01-13
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