Watermark Retirement Communities · 1 month ago
Director of Clinical Quality and Compliance
Tucson, AZ
Full-time
Onsite
Director/Executive
7+ years expWatermark Retirement Communities is seeking a Director of Clinical Quality and Compliance to provide strategic oversight and leadership for all clinical regulatory compliance activities across the organization. This role involves ensuring adherence to regulations, developing Plans of Correction, and driving quality improvement initiatives while collaborating with community and regional leaders.
Elder CareNursing and Residential CareRehabilitation
Responsibilities
Oversee all aspects of regulatory compliance across all communities
Develop and implement systems to ensure communities maintain continuous survey readiness, including a regular program of self-assessments or mock surveys
Monitor regulatory changes and communicate updates to leadership and operational teams
Support communities during state surveys, complaint investigations, and follow-up actions
Serve as the primary corporate liaison with state regulatory agencies regarding compliance issues and survey outcomes
Lead the development, submission, and monitoring of Plans of Correction following survey citations or complaint findings
Ensure POCs are data-driven, actionable, and implemented within required timeframes
Analyze recurring compliance themes and coordinate proactive strategies to prevent future deficiencies
Oversee the review, development, and dissemination of clinical and operational policies to ensure alignment with evolving regulatory requirements and best practices
Coordinate policy review cycles and maintain documentation of clinical policy updates
Collaborate with Legal, Operations, and Health and Wellness teams to ensure policies support safe and compliant care delivery
Maintain current tracking of survey outcomes, complaint activity, and regulatory findings across all communities
Provide detailed compliance analytics and trend reports to executive leadership
Identify and communicate emerging risks, recommending systemic corrective or preventive actions
Develop and implement companywide training programs related to compliance, regulatory updates, survey readiness, and documentation standards
Mentor regional and community clinical leaders in compliance practices and survey preparation
Promote a proactive, education-driven approach to compliance across all levels of the organization
Demonstrate expertise in driving clinical quality and regulatory compliance through the development, implementation, and oversight of enterprise-wide quality programs
Ensure all communities adhere to established quality policies, standards, and procedures to maintain compliance and elevate resident outcomes
Utilize data-driven metrics and performance dashboards to monitor quality trends across communities, identify areas of opportunity, and facilitate creation of targeted action plans for sites performing below threshold
Partner with community and regional leaders to align improvement initiatives with organizational goals—fostering a culture of accountability, continuous learning, and person-centered care
Partner with the Health and Wellness and Risk Management teams to integrate regulatory findings into quality improvement initiatives
Contribute to the development of key quality indicators (KQIs) for compliance performance
Qualification
Required
Bachelor's degree in nursing preferred
Registered Nurse preferred
Minimum of 7-10 years of progressive leadership experience in healthcare or senior living compliance, including multi-site oversight
Expert knowledge of federal and state regulations governing assisted living and memory care (Independent/Residential Living if regulated)
Proven success in managing survey processes and developing effective Plans of Correction
Experience with quality assurance, clinical risk management, and policy governance
Exceptional communication and leadership skills across diverse teams
Strong analytical, organizational, and strategic planning abilities
Proficiency in Microsoft Office, compliance tracking systems, and EHR platforms
Ability to travel nationally (up to 40-50%) to support community compliance needs
Availability for after-hours or weekend response to urgent regulatory or survey matters as needed
Company
Watermark Retirement Communities
We believe aging is about renewal rather than retirement.
Founded in 1985West Chester, Pennsylvania, USA
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Misty Hansen
Chief Financial Officer
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