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Marmon Holdings, Inc. · 6 days ago

Customer Support Specialist

Milwaukee, WI

Full-time

Hybrid

Mid Level

3+ years exp

Marmon Holdings, Inc. is a global industrial organization committed to making a positive impact on the world. The Customer Support Specialist will manage customer relationships, provide order support, and coordinate logistics while ensuring high customer satisfaction.

AccountingIndustrialManufacturing

Responsibilities

Manage the day-to-day customer relationship for assigned accounts ensuring the highest possible customer satisfaction

Provide order status updates and product information; answer any questions regarding account status or product features

Process customer orders received via email, EDI, customer portals, or our brands’ retail websites

Coordinate logistics requests and activities including freight quotes and shipment tracking

Resolve complaints with positive outcomes utilizing creative thinking and problem resolution while maintaining exceptional customer service interactions

Respond to internal and external requests for information and resolve issues regarding orders, cancellations, shipping charges, delivery arrangements, methods of payments, returns, etc

Escalate and inform Operations, Product Development, and Sales of any reported field issues; facilitate quick resolution for reported issues

Act as a liaison between internal and external customers

Work with internal cross-functional team to troubleshoot and continually improve ERP system and processes

Review/update department best practices, customer specific notes, and standard operating procedures

Qualification

Business to Business Customer ServiceERP systems experienceCommunicationOrganizational skillsProficient computer skillsMulti-taskingPositive attitudeProblem solvingTrustworthinessSelf-motivatedTeam player