Ghost Robotics · 1 month ago
PRODUCT SUPPORT TECHNICIAN
Philadelphia, PA
Contract
Onsite
Senior Level
5+ years expGhost Robotics is the industry leader in legged robotic systems designed to help customers solve complex operational, national security, and technical challenges. The Product Support Technician is responsible for independently performing repair, test, and optimization activities on Ghost Robotics’ Vision 60 robots and associated payloads, focusing on mechanical, electrical, and software troubleshooting.
IndustrialMilitaryMiningOil and GasPhysical SecurityPublic SafetyRobotics
Responsibilities
Perform hands-on manipulation of parts and assemblies, including handling and moving components
Apply proper workmanship to highly customized builds, following detailed work instructions and general procedures
Repair, test, install, and troubleshoot mechatronic systems, with primary focus on Vision 60 robots and associated payloads including mechanical, electrical, and control systems
Support engineering team in testing sensors, control devices, and communication technologies; implement approved solutions following established guidelines (5-10% of time)
Calibrate and troubleshoot electronic components and sensors to ensure performance and accuracy
Adhere to the RMA process
Draft and maintain repair documentation, Dozuki guides, logs, and technical records
Collaborate daily with cross-functional teams to support timely and effective repairs
Diagnose customer-reported issues via Freshdesk and implement corrective actions or escalate as needed
Perform software updates and system optimizations, including kernel and config exchanges
Performs other related duties as assigned
Qualification
Required
5+ years minimum experience in a mechatronics, maintenance, or industrial automation role (preferred)
Excellent analytical and problem-solving skills with a proven ability to apply mechanical and electrical engineering theories, practices, and procedures to automate products and processes
Working knowledge of Linux programming and robotics
Proficient in reading electrical and mechanical schematics
Proficient with computer-assisted design (CAD) software
Strong problem-solving and troubleshooting skills
Ability to work independently and collaboratively in a fast-paced environment
Knowledge of safety and compliance standards (OSHA, ISO, NFPA 70E)
Excellent verbal and written communication skills
Excellent organizational skills and attention to detail
Proficient with Microsoft Office Suite or related software
Associate degree or technical diploma in Mechatronics, Electrical Engineering Technology, Automation Technology, or related field. Consideration for candidates with equivalent aligned work experience
Preferred
Direct experience in a machine shop
Familiarity with standard production workflows and ERP
Company
Ghost Robotics
Robots that Feel the World™ | Quadrupedal Robots (Q-UGV) for Unstructured, Demanding and Continuous-Use Environments
51-200 employees
H1B Sponsorship
Ghost Robotics has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2022 (2)
2021 (1)
2020 (2)
Funding
Current Stage
Growth StageTotal Funding
$1.45MKey Investors
Ben Franklin Technology Partners of Southeastern Pennsylvania
2024-07-28Acquired
2021-08-25Seed· $0.45M
2019-03-15Seed
Leadership Team
Gavin Kenneally
Chief Executive Officer
Avik De
CTO
Recent News
2025-12-12
2025-12-11
2025-10-28
Company data provided by crunchbase