Community Bank, N.A. · 1 month ago
Director Of Business Insurance Operations
Syracuse, NY
Full-time
Onsite
Senior Level, Lead/Staff
$92K/yr - $161K/yrCommunity Bank, N.A. is seeking a Director of Business Insurance Operations to lead a team focused on providing exceptional client service while managing complex business risks. The role involves training and supporting staff, serving as a Client Advisor, and improving operational efficiency within the department.
BankingFinancial ServicesPersonal FinanceWealth Management
Responsibilities
Lead Team Leads and Client Advisors to provide top client service while managing complex business risks
Train, coach, and support staff in delivering excellent customer service and resolving issues
Also serve as Client Advisor to assigned clients
Exceptional Client Advisor skills
Encourage a positive team environment
Assess automation needs and provide input on solutions
Guide teams in the adoption of available technology solutions
Communicate goals clearly to team members
Identify ways to improve efficiency with the workflows and procedures
Serve as mentor and assist in development of team members
Delegate & shift work within team environment
Troubleshoot for team members and Account Executives/Producers
Confront and resolve conflicts in a timely manner within the team
Hold productive, periodic team meetings
Attend Department Manager meetings
Review Quality Control/Audit spreadsheets for team members & identify additional training needs
Perform Performance Evaluations for team members
Give periodic feedback to the P&C Practice Service Leader on team member performance
Liaison between team and P&C Practice Service Leader
Elevate issues/concerns/ideas to P&C Practice Service Leader, as needed
Strive to meet deadlines and Business Insurance Services Department goals
Maintain department calendar of time off, approve timecards, maintain attendance records and complete Absence Reports for all staff in the team
Participate in seminars and classes for skill and knowledge development
Perform other duties as required
Qualification
Required
College Education preferred or equivalent work experience
Property/Casualty License Required
Maintain Agent/Broker License through continuing education
Obtain & Maintain CISR or CIC Designation
Prior Supervisory experience required
Proven leadership and motivational abilities with ability to build morale delegate & see a task to completion
Self-starter; imaginative; creative
Excellent interpersonal communication skills with ability to build trusting relationships
Excellent customer service skills and training abilities
Ability to manage a team and multiple tasks efficiently
Thorough understanding of commercial underwriting and coverage
Knowledge of rating procedures, coverage and industry operations
Must be well-organized and work with attention to detail
Well-developed written and verbal communication skills
Display trustworthiness, integrity, sincerity and discretion
Ability to function in a fast-paced and changing environment
Ability to use menu-driven software in addition to Microsoft office to include Outlook, Word and Excel programs
Company
Community Bank, N.A.
Community Financial System Inc.
Founded in 1983
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Jeffrey Connolly
SVP, Head of Business Banking Credit & Operations
Melissa Bollman
Head of Retail Banking
Recent News
Central New York Business Journal
2025-12-12
Central New York Business Journal
2025-11-15
Central New York Business Journal
2025-11-11
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