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AVI Systems · 1 month ago

Audio-Visual Support Technician

Austin, TX, USA

Full-time

Onsite

New Grad, Entry Level

FORTÉ is a 100% employee-owned company with over 50 years of experience in designing systems for modern workplaces. The Audio-Visual Support Technician will provide technical support for audio-visual and unified communication technologies, ensuring equipment functions smoothly and assisting in user training.

Audio/Visual EquipmentInformation TechnologySoftwareTelecommunications

H1B Sponsor Likely

Responsibilities

Assist in the setup, testing, and operation of audiovisual equipment, including projectors, microphones, speakers, video displays, and conferencing systems

Provide first-level technical support to end-users experiencing issues with AV systems

Troubleshoot basic connectivity and functionality issues related to AV hardware and software

Collaborate with event coordinators and internal teams to prepare and manage AV setups for meetings, conferences, webinars, and presentations

Perform routine checks and basic maintenance on AV equipment to ensure reliability and reduce the likelihood of malfunctions

Ensure proper cable routing, organization, and storage to maintain a tidy and efficient AV setup

Maintain accurate logs and documentation of AV setups, troubleshooting procedures, and any issues encountered

Provide exceptional service and support, ensuring prompt communication and issue resolution for users

Assist in maintaining inventory of AV equipment, cables, and accessories, notifying the supervisor when replacements or upgrades are needed

Qualification

AV Equipment SetupTechnical SupportTroubleshooting AV IssuesAV Control SystemsUnified Conferencing PlatformsCustomer ServiceAttention to DetailCommunication Skills

Required

Familiarity with basic to advanced AV systems, including microphones, speakers, projectors, video conferencing, and presentation equipment

Basic understanding of signal flow, audio, and video connections and means of transport (analog and digital audio or video, HDBaseT, Dante, etc.)

Ability to troubleshoot common AV issues such as connectivity problems or audio feedback

Basic understanding of networked AV systems

Strong communication skills with the ability to explain technical information to non-technical users

Customer service mindset with problem-solving abilities

Attention to detail and ability to work under pressure in a fast-paced environment

Preferred

Experience with AV control systems such as Crestron, Extron, or AMX is a plus

Experience with troubleshooting DSP's is a plus

Familiarity with unified conferencing platforms like Zoom, Microsoft Teams, or Webex

Benefits

Healthcare, vision & dental coverage to keep you and your family well

Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) for more control over your healthcare dollars

Employer-paid life and disability insurance for added peace of mind

401(k) with company match to invest in your future

Employee Stock Ownership Plan (ESOP) so you benefit directly from our shared success

Tuition reimbursement and ongoing learning opportunities to support your growth

Employer-paid employee assistance program to care for your physical, mental, and financial health

Paid time off that helps you truly disconnect

Company

AVI Systems

AVI Systems is now FORTÉ. Follow our new page, FORTÉ, for the latest updates and insights — this profile is no longer active.

Founded in 1974

Eden Prairie, Minnesota, USA

1001-5000 employees

https://www.ourforte.com

H1B Sponsorship

AVI Systems has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2022 (8)

2021 (2)

2020 (4)