Assort Health · 1 week ago
Customer Success Manager
San Francisco, CA
Full-time
Onsite
Entry, Mid Level
$125K/yr - $175K/yr
2+ years expAssort Health is committed to making exceptional healthcare accessible for everyone. They are seeking a Customer Success Manager to build and scale systems that enhance customer relationships and drive adoption of their patient experience platform.
Artificial Intelligence (AI)Business Process Automation (BPA)Telehealth
Responsibilities
Own customer relationships — serve as the primary point of contact for clinic operators and partners, ensuring they get exceptional value from Assort
Drive adoption and outcomes — help customers implement best practices, track key metrics, and translate insights into measurable improvements
Turn feedback into action — collaborate with Product, Engineering, and Operations to advocate for customer needs and influence our roadmap
Build scalable systems — design and refine playbooks, processes, and tools to deliver efficient, consistent, and high-quality support as we grow
Be a trusted partner — develop long-term relationships that drive retention, expansion, and customer advocacy
Qualification
Required
2+ years of experience in Customer Success, Account Management, or Implementation roles
A builder's mindset — you've helped stand up new systems, processes, or customer programs from scratch
Strong project management and communication skills — you can manage multiple customers, priorities, and stakeholders with clarity and empathy
You thrive in fast-moving, ambiguous environments and bring structure to chaos
A passion for healthcare innovation and improving patient or provider experiences
Preferred
Experience supporting providers/practices or working with healthcare technology products
Benefits
Competitive Compensation – Including salary and employee stock options so you share in our success.
Lifelong Learning – Annual budget for professional development, plus training opportunities to help you grow.
Office Setup Stipend – We’ll outfit your in-office workspace so comfy as it's productive.
Top-Tier Health Coverage – Medical, dental, and vision insurance, because your health comes first.
Unlimited PTO – We trust you to take the time you need to recharge and come back ready to crush it.
Meals & Snacks – Lunch, dinner, and snack breaks that fuel great ideas.
Fitness Stipend – Your wellness matters. We reimburse monthly membership costs to support your health.
Commuter Benefits – We cover eligible transportation costs to make your trip to work easier.
401(k) – Let us help you plan for the future. We’ve got you covered.
Company
Assort Health
Assort Health provides voice AI agents designed for healthcare call centers, enabling automation of appointment management tasks.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$101.5MKey Investors
Lightspeed Venture PartnersQuiet Capital
2025-08-26Series B· $76M
2025-04-16Series A· $22M
2024-03-14Seed· $3.5M
Leadership Team
Jeffery Liu
Founder, co-CEO
Jon Wang
Founder, co-CEO
Recent News
2025-10-22
2025-10-16
globallegalchronicle.com
2025-10-10
Company data provided by crunchbase