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LTVplus · 1 month ago

Customer Service Agent for a Home Inspection Company (Remote)

United States

Full-time

Remote

New Grad, Entry Level

LTVplus is a remote-first company focused on delivering exceptional customer experiences for brands worldwide. They are seeking a highly motivated Customer Service Representative to manage scheduling and logistics for their home inspection service, ensuring a seamless inspection process for clients and technicians.

ContentCustomer ServiceInternet

Growth Opportunities

Responsibilities

Promptly and professionally respond to customer inquiries via calls, emails, and text messages

Convert incoming service inquiries into confirmed inspection appointments and manage the end-to-end booking process

Accurately manage scheduling, calendars, and customer data using proprietary company tools

Handle all necessary logistics for property access and inspection, ensuring the process is efficient for all parties

Act as the central coordinator, effectively communicating and managing expectations between clients, field technicians, and real estate agents

Qualification

Scheduling experienceCRM toolsEnglish communicationAttention to detailCustomer supportReal estate experienceMulti-channel communicationGorgias familiarityAircall familiaritySlack familiarityCritical thinking

Required

Strong spoken and written English skills are mandatory, delivered with a professional and neutral accent

Demonstrated experience in scheduling-heavy customer support roles or previous experience in real estate-adjacent support (e.g., property management, title, mortgage)

The ability to take ownership of complex scheduling issues, think critically to resolve conflicts, and maintain a high level of accountability

Experience using and navigating multi-channel communication platforms and CRM tools - preferrable Gorgias and Aircall

Excellent attention to detail

A reliable computer (at least with an i5 processor) and a stable high-speed internet connection

Familiarity with softwares such as Gorgias, RingCentral, Aircall and Slack

A quiet, cozy workspace to handle calls and chats like a pro

Flexible with work schedule