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Wiz · 1 month ago

Senior Solutions Support Engineer, US-West

United States

Full-time

Remote

Mid, Senior Level

$128K/yr - $176K/yr

7+ years exp

Wiz is a leading company in cloud security, dedicated to helping organizations secure their cloud environments. As a Senior Solutions Support Engineer, you will provide exceptional technical support, troubleshoot customer issues, and mentor team members while contributing to the scaling of support offerings through automation.

Cloud SecurityCyber SecurityEnterprise SoftwareSecurity

No H1B

U.S. Citizen Only

Responsibilities

Responsible for technical customer support experience within the Wiz product

Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams

Identify cases that require escalation (either technically or strategically)

Serve as the subject matter lead on the core technologies within the Wiz product line, providing unparalleled knowledge and expertise

Mentor and coach team members in case management best practices and technical upskilling

Gather, collect, collate, generate and publish content, including training material for team members

Participate in on-call rotation for after-hours, holiday, weekend support coverage

Create, maintain, and coordinate incident management requests to product or engineering

Design and implement solutions that scale the support offering through automations

Qualification

Cloud technologiesKubernetesTechnical supportLinux proficiencyCoding/debuggingIncident managementMentoringCollaboration

Required

Must be comfortable working 9-6 PST/PDT

7+ years of hands-on, technical experience in customer support, technical support, system administration, or related customer-facing role

A minimum of 3+ year experience with Cloud technologies (Azure, AWS, GCP)

2+ years of hands on experience with Kubernetes (AKS/GKS/EKS etc..)

Experience in reading or debugging code in one or more of the following: Java, Python, Shell, JavaScript, JSON

Proficiency with command-line tools and Linux operating system environments

Candidates must meet EAR part 772 and ITAR 120.15 definition of a U.S. person (Any individual who is granted U.S. citizenship; or any individual who is granted U.S. permanent residence (green card holder); or any individual who is granted status as a “protected person”) and that they reside in the contiguous United States