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Campus · 1 month ago

Student Success Coach

United States

Full-time

Remote

New Grad, Entry Level

$50K/yr - $60K/yr

Campus is on a mission to accelerate the talent of tomorrow and reimagine what college can be. As a Success Coach, you will manage a caseload of students, guiding them through their academic journey by providing support in course planning, accountability, and personal challenges.

EdTechEducationHigher Education

Culture & Values

No H1B

Responsibilities

Build long-term relationships with students through coaching sessions, check-ins, and ongoing outreach

Conduct proactive outreach via phone, text, and chat to keep students engaged and accountable

Coach students through personal, academic, and motivational challenges, demonstrating empathy while helping students stay accountable for their own progress

Help students break down big goals into actionable next steps

Track progress using various dashboards

Complete forms (e.g., deferrals, withdrawals) and document notes clearly and consistently

Balance a caseload of 50-75 students, triaging by risk and term

Collaborate with Admissions and Onboarding teams to clarify handoffs and student context

Adjust quickly to changing tools, processes, or term-based priorities

Qualification

Caseload managementOrganizational skillsEmpathic communicationProactive outreachRelationship buildingBackground in educationBackground in psychologyBackground in coachingBackground in advisingAdaptability

Required

Bachelor's degree

Strong organizational and caseload management skills, including clear documentation, proactive prioritization, and effective use of tools to manage follow-up and track student/customer progress

Ability to build relationships and navigate emotionally sensitive conversations with professionalism and clarity

Proven ability to manage a high volume of outreach and follow-up