Frontline Group · 1 month ago
Remote Customer Service Representative (Full- Time)
United States
Full-time
Remote
New Grad, Entry Level
$15/hr - $15/hrFrontline Group is dedicated to providing exceptional customer service. They are seeking a Remote Customer Service Representative to deliver a personalized and high-quality experience for their clients.
ConsultingTechnical SupportTelecommunications
Responsibilities
Deliver a white-glove customer experience by keeping interactions clear, positive, and supportive
Serve as the primary point of contact for high-value clients, delivering a polished, professional, and empathetic experience on every call
Actively listen, identify needs, and tailor each interaction—no two calls are the same
Take ownership of the customer journey, ensuring seamless resolution and proactive follow-up
Document interactions thoroughly in the CRM system to ensure continuity and accuracy
Collaborate with internal teams to resolve complex issues efficiently and maintain a premium client experience
Qualification
Required
Experience in high-touch customer service, technical support, or call center environments serving premium clients
Exceptional verbal and written communication skills with the ability to adapt tone and language to any situation
Naturally empathetic and patient—you don't just solve problems, you make customers feel valued and understood
Detail-oriented and accountable, with a strong sense of ownership for each customer's experience
Proficient with CRM systems, data tracking, and documentation
Adaptable and professional under pressure, maintaining composure with frustrated or high-expectation customers
High school diploma or equivalent required
Windows 11 based PC (no MACs or Chrome Book)
Dual monitors – this helps you see multiple programs at once while assisting customers
At least 16 GB of memory (RAM) with 12 GB usable
CPU utilization should be 50% or less
At least 256 GB of storage space (SSD preferred)
Internet connections: your computer must have a Ethernet (RJ-45) port
Wired internet connection required – Wi-Fi is not allowed
Download speed: 20 Mbps or higher
Upload speed: 10 Mbps or higher
Ping: 20 MS or less
Must reside in TX, SC, NC, FL, or GA. Must reside in the U.S
Preferred
Experience with multichannel support (phone, chat, email)
Associate degree or equivalent experience preferred
Benefits
Participate in training and development programs that sharpen your “white glove” service skills.
Benefit from a bonus structure tied to customer satisfaction and service quality—your dedication truly pays off.
Company
Frontline Group
Frontline Group specializes in the frontline call center, frontline services and ternio.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Kevin Lingle
Director of CXOne Implementations
Recent News
2025-10-09
Company data provided by crunchbase