Motion · 4 hours ago
Senior Customer Service Representative
Tempe, AZ
Full-time
Onsite
Senior Level
5+ years expMotion is a company that specializes in industrial parts and equipment, and they are seeking a Senior Customer Service Representative. This role involves responding to customer inquiries, preparing quotes, and building relationships with customers to ensure their needs are met while providing guidance to less experienced representatives.
Industrial Automation
Responsibilities
Responds to complex customer inquires regarding products and quotes for customers
Influences Motion gross profit through negotiating the sale price and purchase price, within certain parameters
Monitor service requests and assign technicians to appropriate jobs
Communicate with customers to schedule appointments and provide updates on service status
Maintain accurate records of service requests, work orders, and customer interactions
Builds customer relationships to drive repeat business by relating to the customer and drive process improvements
Expedites backorders. May pull inventory and prepare order for shipment to customer
Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory
Determines the most cost effective shipping method for customer orders
May handle customer returns
May be assigned to one customer
Provides coaching, guidance, and direction to less experienced Customer Service Representatives
Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems
May be responsible for quality and/or safety in the branch
Work directly with the Service Technicians in the shop to determine corrective repair actions
Performs other duties as assigned
Qualification
Required
Typically requires a high school diploma or GED and five (5) or more years of related experience or an equivalent combination
Reliability, organization, and attention to detail required
Excellent communication skills including written, verbal, and listening
Ability to multi-task and time management skills required
Excellent computer skills
Excellent negotiation skills
Strong product knowledge
Preferred
Mechanical and/or Industrial parts experience preferred
Excellent driving record preferred
Benefits
Healthcare coverage
401(k)
Tuition
Reimbursement
Vacation
Sick
Holiday pay
Company
Motion
Motion is a Automation Machinery Manufacturing.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Patrick Cummings, CPA, CGMA
Senior Vice President & CFO
Scott Feldbush
SVP and CIO
Recent News
2025-09-12
2025-06-10
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