Fulgent Genetics · 1 month ago
Client Services Specialist I
El Monte, CA, USA
Full-time
Onsite
New Grad, Entry Level
$22/hr - $25/hr
0+ years expFulgent Genetics is a premier, full-service genomic testing company focused on transforming patient care in various medical fields. The Client Services Specialist I role involves coordinating across departments to manage orders, fulfill requests, and support customers, providing insights into genetic lab operations and product development.
BiotechnologyHealth CareHealth Diagnostics
Responsibilities
Review and verify patient information on documentation received for each case
Scan in paperwork for cases received
Enter data on patient information sheet to CRM system
Provide daily email and phone support to our customers: physicians, clinics, medical staff and patients regarding products/services inquiries, tests results, service concerns or issues
Maintain client services quality control through communication and problem solving with our Labs, Sales team, and ordering clients/patients to ensure test order accuracy and prompt service delivery
Coordinate logistics for sample deliveries and pick-ups
Maintain strict confidentiality and adheres to all HIPAA guidelines/regulations
Document and maintain accurate records of verbal communication with customers: physician’s offices, medical facilities, medical staff and patients
Coordinate with the sales team on enrolling and educating new clinics on the testing process and provide support to existing accounts
Document all feedback and suggestions from clients and sales representatives with the goal of making constant improvements to department and company practices in mind
Qualification
Required
HS Diploma required
0-2 years of experience of data entry and client support experience in healthcare industry
Experience with CRM systems, such as Sales Force or Siebel
Knowledge of PHI and HIPPA guidelines
Typing speed of at least 60 wpm
Excellent writing, verbal and interpersonal communication skills
Strong Office Suite skills: Word and Excel
Excellent project organization skills
Ability to establish priorities, work independently, and proceed with objectives with no supervision
Ability to work collaboratively in a cross-functional team environment
Ability to multi-task and handle deadlines
Ability to actively listen and anticipate customer needs
High Attention to detail
Preferred
AA/AS or BS/BA preferred
Knowledge of medical terminology preferred
Company
Fulgent Genetics
Our mission is to develop flexible and affordable diagnostics and therapeutics that improve the everyday lives of those around us.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Travis Adams
Vice President, Strategic Partnerships and Managed Care Operations
Brandon Perthuis
Chief Commercial Officer
Company data provided by crunchbase