Director of Client Engagement, Americas jobs in United States
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Loyalty Juggernaut · 1 month ago

Director of Client Engagement, Americas

positionUnited States
timeFull-time
remoteHybrid
seniorityDirector/Executive
date12+ years exp

Loyalty Juggernaut (LJI) is seeking a Director of Client Engagement, Americas to lead loyalty and customer engagement programs across the region. The role involves managing key client relationships, driving platform adoption, and ensuring impactful engagement strategies for enterprise clients.

AnalyticsInformation TechnologyLoyalty ProgramsSoftware
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Growth Opportunities
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H1B Sponsor Likelynote

Responsibilities

Serve as the senior executive contact for a portfolio of top tier Americas accounts, in both English and Spanish
Lead Quarterly Business Reviews, account planning and roadmap sessions with senior stakeholders across marketing, digital, IT and finance
Align client engagement strategies with NRR, ARR and CLTV targets and translate them into clear account plans and actions
Identify growth opportunities within each account and partner with Sales and Finance to structure and close expansions and renewals
Co create long term loyalty and engagement roadmaps with clients, ensuring GRAVTY® is central to their customer strategy
Design and run tailored engagement models for strategic, key and core accounts in the Americas region
Deliver outcome focused onboarding and ongoing optimisation using data, analytics and experimentation
Maintain detailed account plans with clear objectives, risks, opportunities and measurable success metrics
Partner with Client Delivery, Product and Engineering to ensure programs are executed on time, within scope and with high quality
Anticipate client needs, address issues before they escalate and maintain a strong senior level relationship map in every account
Build and refine scalable frameworks, playbooks and processes for client engagement across the Americas
Establish and monitor KPIs for engagement success, retention and satisfaction, and act quickly when indicators trend negatively
Run structured governance with clients, including steering committees, issue management and change control
Capture client insights and feed them back into Product, Delivery and GTM teams to influence roadmap and service design
Represent LJI and GRAVTY® at regional industry events, client forums and executive workshops in the Americas
Position LJI as a strategic partner by sharing best practices, benchmarks and thought leadership on loyalty and customer engagement
Develop case studies and reference stories that showcase successful partnerships in both English and Spanish
Build client advocates and references who will support sales cycles, speaking engagements and new business opportunities

Qualification

Client engagementAccount leadershipB2B SaaS experienceData driven mindsetFluency in SpanishFluency in EnglishCross functional leadershipCommercial disciplineCommunication skillsStrategic thinking

Required

12+ years in client engagement, customer success, account leadership or consulting roles, with a strong focus on enterprise B2B SaaS
Proven track record managing complex, multi country or multi brand accounts in the Americas region
Demonstrated success driving NRR, ARR and CLTV through structured account planning and commercial rigor
Strong executive presence and communication skills, with the ability to engage C level leaders and technical stakeholders
Highly data driven mindset, comfortable working with dashboards, KPIs and financial models
Experience leading cross functional, virtual teams across time zones
Native or near native fluency in both Spanish and English, written and spoken
Based in the Americas time zones, with eligibility to work in your country of residence
Willingness to travel within the region and occasionally to Europe, the Middle East or Asia
Bachelor's degree in Business, Marketing, Technology or a related field

Company

Loyalty Juggernaut

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Loyalty Juggernaut offers cutting-edge, program management, operations support, and advanced data analytics.
dateFounded in 2015
location
Palo Alto, California, USA
people-size201-500 employees
web-link
https://www.lji.io

H1B Sponsorship

Loyalty Juggernaut has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (5)
2023 (3)
2022 (3)

Funding

Current Stage
Growth Stage

Leadership Team

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Chris Zaharias
Chief Revenue Officer
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Recent News

PR Newswire
Loyalty Juggernaut Ushers in a New Era of Modern Loyalty Tech: Recognized as a Strong Performer in The Forrester Wave™ for Loyalty Platforms, Q4 2025
2025-12-10
CorD Magazine
Flights That Connect Continents
2025-12-03
prnasia.com
Air Serbia and Loyalty Juggernaut Partner to Launch a Next-Generation Frequent Flyer Program
2025-11-11
Company data provided by crunchbase