Walmart · 4 months ago
Case Manager I, Claims Management (Evergreen)
Bentonville, AR, USA
Full-time
Onsite
New Grad, Entry LevelWalmart Global Tech is at the forefront of AI innovation, leveraging cutting-edge technologies to redefine customer experiences. The Case Manager I is responsible for investigating, evaluating, and resolving low complexity workers’ compensation or general liability claims, ensuring compliance with all regulatory requirements while delivering exceptional customer service to injured associates and customers.
E-CommerceGroceryRetailRetail TechnologyShopping
Responsibilities
Secure and maintain the required licensure required by the state(s)
Manage an active caseload of up to 140 low complexity workers’ compensation or general liability claims
Secure and review initial claim reports, gather information, facts, and evidence to determine compensability or negligence in accordance with state specific statutes
Identify and escalate potential fraudulent claims
Identify and escalate claims with Early Claims Assessment (ECA) potential
Communicate with injured associates or customers that have sustained minor bodily injury or property damage with empathy and help them navigate the claims process
Establish timely and accurate reserves on claims; Escalate claims to the Claims Manager if claim value exceeds reserve authority
Adjudicate claims within reserve authority up to $35,000; Payment authority $2,500
Authorize and approve payment for reasonable and related medical treatment or damages
Negotiate and resolve claims with associates and customers
Issue settlement payments within authority limit; Escalate claims to the Claims Manager if payment exceeds authority
Escalate claims with increasing complexity or litigation potential to the Claims Manager
Meet or exceed goals on key performance metrics
Ensure compliance with all regulatory, jurisdictional, and internal standard operating procedures
Deliver exceptional customer service to injured associates, customers, the employer, and clients
Pass the adjuster licensing exam and obtain the state-issued adjuster license within required deadlines
Qualification
Required
High School Diploma or GED required
Strong organizational skills and the ability to manage time effectively in a fast-paced environment
Excellent verbal and written communication skills
Pass the adjuster licensing exam and obtain the state-issued adjuster license within required deadlines
Preferred
Prior claims, insurance, or customer service experience is preferred
Company
Walmart
Walmart is a retail corporation that operates several chains of supermarkets, discount stores, and e-commerce platforms. It is a sub-organization of Walmart Family Mobile.
Founded in 1962
10001+ employees
H1B Sponsorship
Walmart has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4127)
2024 (3905)
2023 (3184)
2022 (3818)
2021 (2839)
2020 (1893)
Funding
Current Stage
Public CompanyTotal Funding
$5B2023-04-15Post Ipo Debt· $5B
1972-08-25IPO
Leadership Team
John Furner
President and Chief Executive Officer, Walmart U.S.
Steve Schmitt
EVP & CFO Walmart U.S.
Recent News
2026-01-20
WSJ.com: US Business
2026-01-20
2026-01-19
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