Apply on Employer Site

PNC · 1 month ago

Business Analytics Lead - Pega Customer Decision Hub

GA - Atlanta

Full-time

Onsite

Mid, Senior Level

$98K/yr - $168K/yr

5+ years exp

PNC is a financial services company that values its employees as its greatest asset. The Business Analytics Lead will work within PNC's Marketing and Corporate Communications organization to design customer decisioning strategies using Pega Customer Decision Hub, mentoring junior staff and collaborating with technology partners to develop data-driven solutions.

BankingFinanceFinancial Services

No H1B

Responsibilities

Leads the analytics processes across multiple functions or business units leveraging an array of complex analytical tools to create data driven solutions

Serves as mentor to more junior employees

Consults with clients and mentors consultants on tool and strategy implementation and monitoring, statistical scoring, business intelligence, data quality, and analytical product / solution development

Determining the optimal analytic approach and supporting development, implementation and enhancements

Assists peers with guidance on analytic approaches related to more complex solutions

Conceptualizing, developing and continuously optimizing analytical solutions for business leadership to enable data driven decision making

Analyze results and make recommendations for key business partners and senior management or communicate conclusions from complex analytical solutions to a wide range of audiences

Qualification

Pega Customer Decision HubAnalytical ThinkingBusiness Intelligence (BI)Data-Driven Decision MakingData IntegrationStrategic PlanningConsultingEffective CommunicationsDecision MakingCritical Thinking

Required

Experience as a Pega Senior or Lead Decision Architect in Pega CDH 8 or higher

Understanding business needs and translate them into designing Actions and Treatments

Understanding if strategies are needed to accomplish business needs

Design and Build strategies, as well as defining how they are incorporated into the Pega Decision Framework via extension points

Working with Technology partners on projects that intersect with business development in Pega CDH

Understanding how PNC's one-to-one customer decisioning is integrated across channels leveraging Pega CDH

Leads the analytics processes across multiple functions or business units leveraging an array of complex analytical tools to create data driven solutions

Determining the optimal analytic approach and supporting development, implementation and enhancements

Assists peers with guidance on analytic approaches related to more complex solutions

Conceptualizing, developing and continuously optimizing analytical solutions for business leadership to enable data driven decision making

Analyze results and make recommendations for key business partners and senior management or communicate conclusions from complex analytical solutions to a wide range of audiences

Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions

Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework

Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience

Specific certifications are often required

In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered

Bachelors degree