Montu Germany · 1 month ago
Patient Support Coordinator
United States
Full-time
Remote
New Grad, Entry LevelMontu UK is a leading digital health company specialising in cannabis-based medicines. As a Patient Support Coordinator, you will be the first point of contact for patients, handling high volumes of calls and providing compassionate support to ensure a seamless experience.
Responsibilities
High-Volume Call Handling: Manage inbound and outbound calls (around 450/week) to guide patients through their treatment journey
Patient Assistance: Book appointments, complete required documentation, and resolve patient queries with empathy and accuracy
Record Management: Update and maintain patient information in our management system, ensuring all data is accurate and compliant with GDPR
Collaboration: Work closely with our clinical team to guarantee smooth patient experiences and continuity of care
Professional Conduct: Provide efficient, polite, and empathetic service, maintaining Montu UK’s standard of excellence at all times
Qualification
Required
High-Volume Call Centre Experience: Prior experience in a fast-paced call centre or similar environment, with evidence of handling complex queries and maintaining professionalism
Customer/Patient-Focused: A background in customer service or healthcare, demonstrating empathy, patience, and strong problem-solving skills
Strong Communication Skills: Excellent verbal and written communication abilities, with a knack for active listening
IT Proficiency: Comfortable using various software tools; experience with patient management systems or CRMs is a plus
Self-Motivated & Organised: Able to work independently, meet performance targets, and juggle multiple tasks efficiently
Benefits
Generous Leave: 25 days holiday, rising to 27 days after 1 years service, then 30 after 2 years service + bank holidays
Pension Scheme: Employer matching up to 5%
Professional Growth: Opportunities for learning, development, and career progression within a forward-thinking company
Company
Montu Germany
Montu is the leading medical cannabis company committed to improve the lives of millions of patients.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase