People Solutions Center · 2 months ago
Leader of Technical Services at The National Wood Flooring Association
St. Charles, MO
Full-time
Hybrid
Senior Level
5+ years expPeople Solutions Center is representing The National Wood Flooring Association (NWFA), the leading trade association for the hardwood flooring industry. They are seeking an experienced Leader of Technical Services to advance NWFA’s mission through education, technical training, and industry representation.
ConsultingHuman ResourcesProfessional ServicesRecruiting
Responsibilities
Serving as Subject Matter Expert for all external and internal communications related to the wood flooring industry; Representing NWFA by speaking at industry events, conferences, and trade shows
Reviewing and updating technical publications, training manuals, and resources to ensure accuracy and alignment with industry best practices
Serving as technical editor for Hardwood Floors Magazine and act as the technical spokesperson to the media
Coaching and developing team members to ensure engagement and retention of all staff members
Monitoring individual goals and coaching team members to achieve results
Addressing performance and behavior issues within the team
Ensuring resources, timelines and expectations of direct reports and 3rd party technical resources align with business needs to deliver exceptional results
Providing technical support through the member technical call support line
Overseeing and expanding NWFA Manufacturer Certified Professional programs (NWFA/NOFMA Factory Finished/Unfinished Certification, RPP and Refinishable Program)
Tracking and analyzing short-term and long-term key performance indicators (KPIs) for technical services programs
Developing key industry partnerships to advance the organization’s mission and secure support/materials for training events and Expo
Reviewing all manufacturer mill inspection reports for the NWFA/NOFMA certification program
Updating NWFA/NOFMA standards and represent NWFA on standards committees (e.g., ANSI/HPVA EF 2020, UL PCR Part B: Flooring)
Qualification
Required
5+ years of hands-on experience with unfinished and pre-finished wood floor installation and sand and finishing required
Strong technical expertise and the ability to clearly explain technical subjects
3+ years experience coaching and leading a team
NWFA Certified Professional designations required
Strong public speaking and teaching ability required
Strong Microsoft Office skills
Preferred
Bachelor's degree preferred
Benefits
Health insurance paid at 100%
Dental
Vision
Life
Disability coverage
Paid time off
Simple IRA retirement plan
Company
People Solutions Center
People Solutions Center is a human resource consulting firm with expertise in recruitment and leadership development programs.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase