Thoughtful AI · 19 hours ago
Senior Engineering Manager, Core Platform & Tooling
United States
Full-time
Remote
Senior Level, Lead/Staff
$230K/yr - $275K/yr
10+ years expThoughtful AI is pioneering a new approach to automation for healthcare providers with its AI-powered Revenue Cycle Automation platform. They are seeking a Senior Engineering Manager for their Core Platform and Tooling team, responsible for leading the engineering function to build and scale infrastructure that supports AI Agents across the healthcare ecosystem.
Artificial Intelligence (AI)Enterprise SoftwareHealth CareRobotic Process Automation (RPA)
Responsibilities
Lead the Core Platform and Tooling team, with the expectation of growing the existing team to 12+ Senior and Staff-level ICs across infrastructure and internal tooling
Define and drive the core platform vision, architecture, and roadmap, ensuring it meets evolving scale, performance, and security needs
Own and evolve our Kubernetes platform (EKS) to support highly available and efficient service deployment
Manage messaging infrastructure (including AWS Managed Kafka) to support real-time, event-driven workflows
Improve CI/CD pipelines, observability, and internal tooling to accelerate engineering productivity
Ensure our infrastructure complies with SOC 2 Type II, HIPAA, and other regulatory standards
Collaborate cross-functionally with Product, Engineering, and Security leadership to align infrastructure capabilities with business needs
Build and operationalize clear metrics, SLOs, and reliability practices across core platform systems
Qualification
Required
10+ years of experience in software or infrastructure engineering, with 4+ years in technical leadership roles
Proven success running a scaled-out platform
Deep experience with Kubernetes (EKS) and the broader AWS ecosystem
Familiarity with Kafka or managed messaging systems in real-world production use
Proven success managing high-talent engineering teams, including Senior and Staff ICs
Hands-on experience with infrastructure in regulated environments (e.g., SOC 2 Type II, HIPAA)
Excellent written and verbal communication skills, with the ability to drive clarity, alignment, and execution
Strong architectural judgment and ability to scale systems pragmatically
Preferred
Experience building Developer Experience (DevEx) platforms and internal tooling
Familiarity with Knative and serverless event-driven patterns on Kubernetes
Exposure to data lakehouse tooling (e.g., Athena, Glue, Parquet) or distributed analytical systems
Experience supporting or evolving orchestration frameworks like Robocorp or Temporal
Benefits
Comprehensive medical, dental, and vision insurance.
Generous leave policies and paid company holidays.
Company
Thoughtful AI
Thoughtful AI provides an AI operating system designed specifically for healthcare revenue cycle management teams.
51-200 employees
H1B Sponsorship
Thoughtful AI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Growth StageTotal Funding
$35.83MKey Investors
New Mountain CapitalDrive Capital
2025-04-10Private Equity
2024-04-19Series A· $20M
2022-03-31Seed· $10M
Leadership Team
Alex Zekoff
Co-Founder, CEO
Chris Williams
SVP of Customer Engineering, Security, and Support
Recent News
2025-10-03
Company data provided by crunchbase