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Ricart Automotive Group · 1 month ago

BDC Service Representative

4255 S Hamilton Rd, Columbus, OH 43125, US

Full-time

Onsite

New Grad, Entry Level

Ricart Automotive is the nation’s largest single-point auto mall, and they are seeking a BDC Service Representative to enhance customer engagement. The role involves handling inbound calls, providing information on vehicles, and ensuring exceptional guest satisfaction while maintaining accurate records in the BDC database.

AutomotiveRetailService Industry

Responsibilities

Receive inbound calls from customers with questions on new and pre-owned vehicles. Schedule a time and date for these customers to visit Ricart

Handle all guest inquiries with a friendly and helpful demeanor, providing general or related vehicle sales information with a focus on 100% guest satisfaction

Maintain and communicate exceptional product and inventory knowledge to our guests

Gather and track all guest data as directed and accurately enter this information into the BDC database

Utilize detailed scripts provided by the dealership to help address guest inquiries and concerns to meet the dealerships and manufacturer's objectives

Will work in a team-based environment

Facilitate timely follow-up on all internet leads as directed by management and procedures

Partner with BDC leadership on activities in the dealership / outside the call center. Communicate with the dealership management or front-line employees on behalf of our guests

Participate in departmental and dealership meetings; other duties as assigned by management