West Coast Senior CRM Manager - LA Showroom jobs in United States
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DOLCE&GABBANA · 2 days ago

West Coast Senior CRM Manager - LA Showroom

positionLos Angeles, CA
timeFull-time
remoteHybrid
senioritySenior Level
money$115K/yr - $125K/yr
date7+ years exp

Dolce & Gabbana, a leader in the world of luxury fashion, has an exceptional career opportunity available for a West Coast Senior CRM Manager. The role is responsible for leading client relationship strategies across key markets in the western United States, overseeing the development and execution of CRM initiatives to enhance client engagement and loyalty.

ApparelFashionJewelryShoesShopping

Responsibilities

Develop and implement regional CRM strategies to support client acquisition, retention, and reactivation across the West Coast
Partner with store teams to identify high-potential clients and personalize outreach based on behavior, preferences, and lifecycle stage
Lead the planning and execution of clienteling campaigns, exclusive events, and bespoke experiences tailored to local clientele
Monitor CRM KPIs and provide actionable insights to improve client engagement and conversion
Collaborate with corporate CRM, marketing, and retail teams to ensure consistency in messaging and execution
Support the rollout of new CRM tools and technologies, providing training and guidance to store teams
Champion a culture of client obsession, coaching teams on best practices in relationship management and luxury service
Analyze client feedback and market trends to inform strategy and enhance client journey
Travel regularly to boutiques across the West Coast to support activations, training, and performance reviews

Qualification

CRM strategy developmentClient engagement strategiesLuxury retail experienceData analytics collaborationCRM platforms proficiencyCoachingCommunicationInterpersonal skillsLeadership

Required

Bachelor's degree or equivalent
Minimum 7–10 years of experience in CRM, preferably within the luxury retail sector
Proven track record in developing and executing client engagement strategies that drive measurable results
Deep understanding of the luxury consumer and the nuances of personalized service and relationship building
Experience collaborating with cross-functional teams including retail, marketing, and data analytics
Strong analytical skills with the ability to interpret CRM data and translate insights into action
Excellent communication and interpersonal skills, with a refined approach to coaching and leadership
Proficiency in CRM platforms, clienteling tools, and Microsoft Office Suite
Ability to travel extensively across the West Coast and work independently from a home office
Flexible schedule to support seasonal activations, client events, and strategic initiatives
Discretion and professionalism in handling sensitive client and business information

Benefits

Medical
Dental
Vision
Life & disability insurances
401(k) plan
FSA plans
And more

Company

DOLCE&GABBANA

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Milan, 1984: a plaque outside a small office shows the surnames Dolce&Gabbana, almost as if it were a professional studio.
dateFounded in 1985
location
Milan, Lombardia, ITA
people-size1001-5000 employees
web-link
https://www.dolcegabbana.com

Funding

Current Stage
Late Stage
Total Funding
$170.7M
2025-06-02Debt Financing· $170.7M

Leadership Team

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Paolo Rosellini
Managing Director Dolce&Gabbana Beauty Americas (USA, TR, Latam/Canada)
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