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Nationwide · 1 month ago

Technical Manager, On Your Side Auto Repair Network - Vendor Management

Twin Cities Area

Full-time

Hybrid

Mid, Senior Level

$77K/yr - $159K/yr

3+ years exp

Nationwide is a company dedicated to helping people protect what matters most to them, focusing on delivering extraordinary customer care. The Technical Manager will manage On Your Side Auto Repair Network vendors, ensuring outstanding customer service and monitoring shop performance through various evaluation methods. This role involves handling claims, managing customer complaints, and supporting cross-functional coordination.

BankingFinancial ServicesInsuranceLife Insurance

H1B Sponsor Likely

Hiring Manager

Alison Graves

Responsibilities

Serves as liaison for OYSARN vendor partners. Responsible for shop relationship and contract management – includes performance reviews and performance management

Promptly and effectively handles all assigned claims with little to no direction and oversight. Makes decisions within delegated authority as outlined in company policies and procedures. Adheres to high standards of professional conduct consistent with the delivery of superior service

Ensures adherence to state and local claims regulations

Conducts open and/or closed file reviews and/or re-inspections on OYSARN claims. Re-inspections may be in person or virtually. Identifies performance opportunities and file review results for Directors and claims leadership. Proficiently documents and records file review skill set opportunities and results

Prepares and submits Quarterly Shop Assessments as required

Completes and/or assists in special projects as assigned. Assists in technical audit reviews as requested

Responsible for planning, organizing, and completing procedural audits as assigned

Provides input to Director and other claims management regarding claims performance. Supports claims management in utilization of best claims practices

Partners with Special Investigation Unit and Subrogation to identify fraud and recovery opportunities. Assists or prepares files for suit, trial, or subrogation. (Property/MD/Casualty)

Assists in tabulating and analyzing results from claims technical file reviews

Delivers a positive customer service experience to internal, external, current and prospective Nationwide customers

Handle customer service issues/complaints/quality of repair issues

Completes training, compliance reviews to support corporate strategy or initiatives

Qualification

Claims handling processVendor managementPerformance managementTechnical claims experienceAnalytical skillsCustomer servicePC proficiencyCommunication skillsProblem solving skills

Required

Undergraduate degree or equivalent experience

State licensing where required

Successful completion of required/applicable claims certification training/classes

Three to five years of personal lines property and/or casualty and/or material damage claims experience required

Confirmed knowledge of claims handling process including investigation, resolution, and settlement procedures, practices, and processes

General knowledge of insurance theory and practices, insurance contracts and their application, as well as specific claims practices

Familiarity with claims systems and terminology

Validated ability to meet customer needs and provide outstanding service by advising customers of the claims process and ensuring a positive customer experience

Strong analytical skills and able to make independent decisions regarding claims file performance

Demonstrated problem solving skills including diagnosing and recommending solutions

Demonstrates strong but flexible standards and can be perceived as balanced based on the conflicting demands of the position

Ability to be flexible and handle assigned workloads

Excellent verbal and written communication skills used to interact with all levels of associates

Proven ability to use a PC and related software

Preferred

Successful completion of required claims certification schools/courses preferred

Participation in technical insurance or industry coursework preferred (CPCU, ICAR, and ASE)

Experience in technical claims preferred

Benefits

Medical/dental/vision

Life insurance

Short and long term disability coverage

Paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date

Nine paid holidays

8 hours of Lifetime paid time off

8 hours of Unity Day paid time off

401(k) with company match

Company-paid pension plan

Business casual attire

And more.

Company

Nationwide

Glassdoor3.9

Nationwide, a Fortune 100 company based in Columbus, Ohio, is one of the largest and strongest diversified insurance and financial services organizations in the United States.

Founded in 1925

Columbus, Ohio, USA

10001+ employees

http://nationwide.com

H1B Sponsorship

Nationwide has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (8)

2022 (2)