Midland Credit Management, an Encore Capital Group Company · 1 day ago
Senior Process Quality Specialist
Troy, MI
Full-time
Onsite
Mid, Senior Level
1+ years expMidland Credit Management, an Encore Capital Group Company, is seeking a Senior Process Quality Specialist responsible for completing account level actions based on compliance and departmental needs. This role involves identifying opportunities for improvement within processes and participating in problem-solving discussions with leadership.
Financial Services
Responsibilities
Process account level actions contributing to daily operations
Identify and document shortfalls in processes and systems and participate in discussing solutions for improvements
Provide data to support regular tracking and reporting on adherence to daily processes and/or financial performance
Participate in various departmental projects
Train and mentor team members
Perform other duties, as assigned
Qualification
Required
High School Diploma
1 - 2 years Customer Service or Clerical experience
Familiarity with general legal procedures
Skilled in MS Office (Particularly Excel)
Ability to understand low level process mapping/logic
Strong collaboration, problem solving, critical thinking and relationship management skills
Desire to learn or strengthen skills in project or process management
Ability to handle variations in work type and workload
Strong written and verbal communication
Preferred
2+ years work experience in Financial Services related field
Knowledge of ILMS system and general ILMS procedures
System query skills
A 'Can Do', positive demeanor and professional teammate spirit
Benefits
Pay and Bonuses: Earn a competitive salary. All employees are eligible for monthly incentives or annual bonus.
Career Progression: Grow at MCM with paid training and development programs – including our very own MCM Academy – as well as a promote-from-within philosophy.
Reward and Recognition: We are committed to honoring great results – ranging from informal accolades to formal company-wide awards and prizes like all-inclusive vacations.
Tuition Assistance: Pursue a degree or coursework related to your current role, or the role you are striving for.
Healthcare Insurance: Take advantage of comprehensive healthcare plans and options to ensure your continued health, plus fitness membership reimbursements, weight watchers, our wellness rewards Program and more.
Volunteering Opportunities: Enjoy up to eight hours of paid time off each year to volunteer. We also offer volunteer grants and matching financial donations, up to US$ 2,500 per employee annually.
Retirement Savings: Build a strong financial foundation and reach your goals for the future. With all the effort you invest in us, we’re proud to invest in you.
New Family Support: Celebrate your new arrival with company paid leave, new parent flex time, and child back-up care options.
Team-building: Enjoy experiences that inspire bonds with your colleagues through a wide range of company-sponsored team-building events, such as holiday celebrations and department outings.
Work-Life Balance: Enjoy paid and floating holidays, as well as generous paid-time-off.
Company
Midland Credit Management, an Encore Capital Group Company
Established in 1953, Midland Credit Management, Inc.
1001-5000 employees
H1B Sponsorship
Midland Credit Management, an Encore Capital Group Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (41)
2024 (47)
2023 (22)
2022 (11)
2021 (24)
2020 (19)
Funding
Current Stage
Late StageLeadership Team
Anne Marie B.
Senior EA to the President and CFO | Corporate Events Lead
Mike Merle
Chief Financial Officer
Recent News
Encore Capital Group, Inc.
2025-07-31
2025-03-20
Company data provided by crunchbase