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IDR, Inc. · 9 hours ago

Field Support Engineer

New York, NY

Full-time

Onsite

Senior Level, Lead/Staff

10+ years exp

IDR, Inc. is seeking a Field Support Engineer to join one of their top clients in New York City. This role is pivotal in supporting and maintaining speed and red-light enforcement systems across North America, ensuring systems are installed, calibrated, and functioning optimally.

Information TechnologyRoboticsSoftware

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Provide hands-on field support and diagnostics for system deployments, ensuring swift and professional resolution of incidents

Participate in the installation, testing, and calibration of road safety systems, collaborating with partners and local authorities

Deliver technical training and create clear documentation for partners, operators, and client field teams

Manage local spare parts and logistics to ensure high system availability and readiness

Coordinate with international engineering and R&D teams to escalate and resolve technical issues efficiently

Qualification

Field service experienceDiagnostic skillsRepair skillsIP networkingCommunication skills

Required

Over 10 years of experience in field service or technical support for electronic or industrial systems

Strong diagnostic and repair skills for complex systems, including electronics and IP networking

Proven ability to work autonomously in the field with minimal supervision

Excellent communication skills, capable of training and explaining technical concepts to non-technical users

Willingness to travel across North America and occasionally to France for training and workshops

Benefits

Medical, Vision, Dental, and more!

Employee Stock Ownership Program

Medical, Dental, Vision, and Life Insurance

Company

IDR, Inc.

Glassdoor4.4

IDR, Inc.

Founded in 1998

Alpharetta, Georgia, USA

501-1000 employees

http://idr-inc.com

H1B Sponsorship

IDR, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2020 (7)