RBC · 4 months ago
Associate Director, Senior Application Support, Capital Markets (Trade Floor)
Wilmington, Delaware, United States of America
Full-time
Onsite
Senior Level, Lead/Staff
$100K/yr - $150K/yrRBC is a leading bank in the world, and they are seeking a seasoned application support analyst for their Production & Risk Service group within Quantitative and Technology Services. The role focuses on ensuring maximum system availability and managing applications and platforms for global trading and risk environments.
BankingFinancial ServicesWealth Management
Responsibilities
Responsible for ensuring maximum system availability, prompt and accurate remediation and response to issues and requests
Proactive management and governance of our applications and platforms
Leverage automation to drive efficiency and to improve the soundness of our operating environment
Ensure strict adherence to standard operating procedures, standing order guidelines, and governance best practices
Liaise between Business, Technology, Compliance, Surveillance, and Functional groups to help conduct regular review to help evolve our platform and to ensure the connectivity required to achieve our collective objectives
Provide effective incident, problem and release management and regular project updates to stakeholders and the business
Provide white-glove service to our business users
Drive IT governance and de-risking initiatives
Lead effective knowledge sharing, documentation, and cross training to help maximize coverage and work to improve the robust of our follow-the-sun operating model
Qualification
Required
Bachelors of Science degree or equivalent
Prior in-depth experience in supporting large-scale, enterprise-wide, global trading and risk platforms (24x7 coverage across different regions)
Consistently seeking to automate; Strong scripting skills (i.e., Python, PERL, etc.)
Solid working understanding of LINUX, WINDOWS and SQL (including database concepts)
Experience with troubleshooting .Net/.Net Core applications
Experience with MS SQL or other equivalent relationship database. Ability to write on the fly database statements
Experience with the ITIL Incident, Problem, Change Management platform (such as Service Now)
Disciplined approach to document all processes, issues and user stores in confluence and jira, along with strong analytical/critical thinking and ability to continuously multitask and manage priorities
Good organization skills, ability to effectively context switch and thrive in a fast pace environment; excellent verbal and written communication skills, strong interpersonal skills and self-starter attitude; Proven ability to collaborate well with others, be strategically focused and realize continuous improvements
Proven Ability to communicate well with Senior Management, Front Office and stakeholders, ability to measure business impact and communicate effectively
Must be extremely hands on, detail oriented, assertive and proactive with both day-to-day tasks and short and long-term deliveries
Preferred
Understanding of DevOps CI/CD Pipelines
Experiences with the Securitization and Conduit finance business
Experiences with Client onboarding or relationship management systems like SalesForce, Fenergo
Experiences with monitoring software like (ITRS Geneos, Nagios, AppDynamics, Dyantrace or equivalent)
Experiences with BMC Control M (preferred), autosys, tidal or other batch scheduling platforms
Knowledge of CRM (such as salesforce), client onboarding (KYC – Fenergo), surveillance system (Smarsh) and data analytics platform (Aperture) a plus
Benefits
Discretionary bonus
401(K) Program With Company-Matching Contributions
Health, Dental, Vision, Life And Disability Insurance
Paid Time-Off Plan
Company
RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance.
Founded in 1864
10001+ employees
H1B Sponsorship
RBC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (29)
2024 (17)
2023 (3)
2022 (4)
2021 (1)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$16.3B2025-10-30Post Ipo Debt· $5B
2025-09-15Post Ipo Debt· $1.35B
2025-07-10Post Ipo Debt· $177.74M
Leadership Team
Graeme Hepworth
Chief Risk Officer
Kelly Bradley
Chief Human Resources Officer
Recent News
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