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The New York Racing Association · 1 day ago

Director, Security Operations and Surveillance

Jamaica, NY

Full-time

Onsite

Lead/Staff, Director/Executive

$160K/yr - $180K/yr

5+ years exp

The New York Racing Association (NYRA) is seeking a Director of Security Operations and Surveillance to manage their Surveillance Department and Security Operations Center. This role is responsible for ensuring the safety and security of facilities, employees, and visitors while overseeing investigatory staff and surveillance personnel.

AssociationEquestrianNon ProfitSports

Responsibilities

Responsible for overseeing the deployment of NYRA’s first Security Operations Center at Belmont Park consolidating all property security monitoring and response into an industry-leading SOC

Supervise, monitor, and evaluate all direct reports and surveillance personnel to ensure they successfully perform routine daily, weekly, and periodic duties

Oversee the monitoring of company property to identify potential criminal behavior and ensure employees and company operations adhere to standard operating procedures, internal control standards, and any other federal or state regulations

Develop, update, and implement policies and procedures in line with industry best practices and regulatory requirements

Organize, plan, and supervise investigations and direct investigatory team to execute duties as required within the Security Department

Establish and implement schedules and work assignments for all direct reports and surveillance personnel. Proactively monitor and adjust schedules to accommodate holidays, weather conditions, and call-out trends to ensure security standards are met as well as overtime performance standards are maintained through effective scheduling

Maintain attendance, behavior, and performance standards by taking timely corrective measures for unsatisfactory performance, inappropriate behavior, lateness, excessive callouts, and no call/no show occasions, etc

Interface with labor entities to ensure positive labor relations

Ensure qualified candidates are continuously recruited and interviewed by supporting Recruiter(s) in interviewing new hires when necessary, ensuring compliance with licensing, and by providing training and schedules immediately upon officers’ completion of onboarding

Monitor the daily operations of all monetary operations and transactions throughout the property including but not limited to cash accepting machines, gaming vouchers, coupon redemptions and guest payouts

Responsible for the detection of cheating, money-laundering, theft, embezzlement and other illegal activities within the property

Responsible for the video surveillance of activities in the count room, cage and money room and the video recording of movements of cash and cash storage boxes

Organize routine random surveillances and audits surveillance as required

Work with Security team to resolve problems and disturbances

Ensure all members of the Surveillance Department are highly proficient with all policies and values standards of NYRA; understand their responsibilities with respect to discrimination, harassment, and profiling; and know how to carry out their responsibilities in a manner that actively values equity, diversity, and inclusion

Develop and conduct ongoing skills training to ensure surveillance department employees remain current on surveillance techniques, best practices, and emerging threats

Oversee company-wide implementation, adoption and adherence to a centralized incident reporting solution

Manage access control procedures and assist in monitoring building entry throughout NYRA properties

Perform monthly walk-through to inspect operations at all facilities, including all major building systems

Ensure all surveillance employees are trained in all necessary software and on the time and attendance recording system

Maintain professional appearance and behavior

Produce weekly, monthly, quarterly, and annual progress reports

Ensure compliance with all Federal and State laws and the rules and regulations of the New York State Gaming Commission

Maintain a strong personal working relationship with local and State law enforcement members

Qualification

Surveillance protocolsIncident investigationEmergency response proceduresOperational surveillance experienceRecruitment softwareMS Office proficiencyLeadership experienceTraining abilityCommunication skillsOrganizational skillsCollaboration skillsInterpersonal skills

Required

Bachelor's degree in Security Management or a related field

Minimum of 5-10 years of experience in a leadership role, surveillance, preferably in a casino environment or within professional sports or multi-use venue operations

Extensive knowledge of surveillance protocols, incident investigation, surveillance systems, and emergency response procedures

Must maintain a valid Driver's License

Previous experience in a union environment

Willingness to work all tours as assigned which involves midnights, weekends, holidays, both at Saratoga/Aqueduct/Belmont

Strong computer skills, including proficiency in the use of the internet, recruitment software, email, word processing, database programs and specialized software systems

Strong written and verbal communication skills, including the ability to gather and critically evaluate information and prepare written documents that clearly and concisely identify the issues presented and their proposed resolution

Proficient in MS Office applications, such as Word, Excel and PowerPoint

Excellent organizational, collaboration and interpersonal skills

Strong reasoning competence to investigate, analyze and draw appropriate conclusions

Five years of operational surveillance experience with multi-facility operations

Ability to conduct training in all areas associated with surveillance, security and crisis management