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Empower Rental Group · 1 month ago

Operations Manager - Orlando

Orlando, FL, USA

Full-time

Onsite

Mid Level

3+ years exp

Empower Rental Group is a family of local equipment rental providers across the Southeastern US, and they are seeking an Operations Manager for their Orlando, FL location. The Operations Manager will leverage leadership skills to coordinate and direct the overall delivery of quality service, ensuring safety, customer service, and process compliance to maximize branch productivity.

AutomotiveRentalWholesale

Responsibilities

Support the Branch Manager in implementing actions to achieve financial objectives

Support operational and revenue goals set by the Branch Manager; closely monitor reports and maintain firm control of the Branch’s financial performance

Assist the Branch Manager in ensuring compliance with all company policies

Oversee sales efforts and business initiatives

Responsible for performance management of direct staff including Inside Sales Reps, Drivers, and other staff as applicable

Motivate, coach, and train branch employees

Promote a culture of safety and discipline through leadership, exemplary personal compliance, accountability, and communication

Manage human resource administration (payroll/scheduling/paperwork, etc.)

Assist customers in determining their rental needs by applying product knowledge

Build and maintain strong working relationships with customers, vendors, and suppliers

Inform the Branch Manager regarding areas of concern or opportunity such as major projects, inventory shortages, competitor activity, or logistical challenges

Maintains a safe work environment

Demonstrates behaviors aligned with the Company’s Core Values at all times

Continuous Improvement

Assists in driving a continuous improvement strategy within the business to result in ongoing incremental gains in quality and efficiency

Perform other related duties as assigned

Qualification

Microsoft OfficeCustomer serviceLeadership skillsSales experienceOperational experienceAttention to detailTime managementNegotiation skillsInterpersonal skillsCommunication skills

Required

Proficient in Microsoft Office, especially with Excel and CRM applications

Excellent attention to detail along with a proven ability to organize people & processes for increased production and efficiency

Strong motivational and leadership skills

Strong time management and multi-tasking skills; prioritize actions, set direction, and allocate resources in a fast-paced, high-volume operation

Superior customer service, teamwork, and verbal/written communication skills

Excellent interpersonal and negotiation skills. Present information clearly and accurately; demonstrate command of the details and subject matter expertise in all interactions with customers, management, and colleagues

High School diploma; Bachelor's degree preferred

Valid driver's license required with a clean driving record