SIDRAM TECHNOLOGIES · 1 month ago
ServiceNow ITSM & HRSD Technical Lead - w2
Boston, MA
Contract
Hybrid
Senior Level, Lead/Staff
$35/hr - $40/hr
8+ years expSIDRAM TECHNOLOGIES is seeking a ServiceNow ITSM & HRSD Technical Lead responsible for leading the design, development, and implementation of ServiceNow solutions. The role focuses on overseeing solution architecture, integrations, platform governance, and technical delivery to ensure high-quality implementations.
Computer Software
Responsibilities
Lead end-to-end ServiceNow support or implementations for ITSM and HRSD
Translate business requirements into scalable and compliant technical solutions
Define and maintain platform architecture, data models, and integration designs
Drive CMDB, Service Catalog, and Workflow design best practices
Configure and customize ServiceNow modules using Flows, UI Policies, Business Rules, Script Includes, Client Scripts, Widgets, and IntegrationHub
Develop and maintain HR Case & Knowledge Management, HR Services, Lifecycle Events, and Employee Center experiences
Implement ITSM processes including Incident, Problem, Change, Request, Knowledge, CMDB, SLA, and Discovery where applicable
Design and manage integrations between ServiceNow and external systems (REST, SOAP, MID Server, OAuth)
Govern platform upgrades, patches, performance tuning, and security compliance
Ensure adherence to ServiceNow coding, naming, and security standards
Lead and mentor ServiceNow developers and analysts
Work closely with Business Stakeholders, HR, ITSM Process Owners, Security Teams, and Project Managers
Lead workshops, solution reviews, demos, and UAT sessions
Work with stakeholders to capture requirements for incidents, catalog, workflows, Discovery behaviour, ITSM/ITOM/ITAM processes, license models, playbooks or any other platform enhancement requests
Convert business needs into functional requirements/user stories
Validate OOB capabilities vs customization needs
Maintain process documentation (ITSM processes, CMDB governance, SAM entitlement processes, ITAM lifecycle)
Perform UAT coordination, stakeholder alignment, and release readiness validation
Drive continuous improvement and identify automation opportunities
Drive sprint planning along side PVH platform and process owners
Represent enhancements/ changes on platform at CAB for approvals
Oversee and coordinate for release as per CAB approvals
ServiceNow Agile module to create enhancement requests and stories, no other tools are used(Jira, Confluence, etc.)
ITSM/ITOM platform refers to ServiceNow ITSM/ITOM module only
Qualification
Required
8+ years hands-on ServiceNow implementation experience
Strong expertise in ITSM and HRSD modules
Proficiency in JavaScript, Glide API, Flow Designer, ATF, Scoped Apps
Experience designing HR Case Management, Employee Service Center portals, HR Knowledge & Services
Experience with ServiceNow IntegrationHub and REST/SOAP API integrations
Strong understanding of ITIL & HR process workflows
ServiceNow Certified System Administrator (CSA) – Required
Excellent communication, documentation, and stakeholder engagement skills
Ability to lead technical teams and manage delivery timelines
Problem-solving and analytical thinking with a proactive work approach
Preferred
Hands-on experience working with CMDB & Service Mapping
ServiceNow ITSM Implementation Specialist
ServiceNow HRSD Implementation Specialist
ITIL v3/v4 Foundation
Company
SIDRAM TECHNOLOGIES
SidRam Technologies is a smart technical solution provider and services company that changes the way world see Energy saving.
51-200 employees
H1B Sponsorship
SIDRAM TECHNOLOGIES has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (35)
Funding
Current Stage
Growth StageCompany data provided by crunchbase