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Stedi · 2 months ago

Enrollment Strategy & Operations - Team Lead

United States

Full-time

Remote

Senior Level

Stedi is building a new healthcare clearinghouse that offers modern API interfaces for healthcare transactions. They are seeking a Team Lead for Enrollment Strategy & Operations who will manage the transaction enrollment process, ensuring a seamless experience for customers and providers while leading a team and improving operational systems.

B2BHealth CareInformation Technology

Responsibilities

Lead the day-to-day operations of our transaction enrollments program

Manage the team and hire exceptional talent as we scale

Interface with customers, intermediary clearinghouses, and payers on a daily basis in order to get enrollments approved, improve the systems, and scale the operation

Create and grow a content management system of payer-specific enrollment steps and feed those steps back into the product and system that you operate

Collaborate with product to define and ship requirements to improve the enrollments product, both the external version and internal tooling that supports

Measure the performance of your system by defining metrics, and driving those metrics to levels not achieved by other clearinghouses

Troubleshoot enrollment issues, solve root causes, and manage customer-related escalations relating to missing ERAs